Revenues Officer
| Posting date: | 15 May 2025 |
|---|---|
| Salary: | £13.76 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Exeter, EX14 1EJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | East Devon 5268179 |
Summary
What's involved with this role:
Revenues Officer
East Devon 5268179
This role may be remote working and pay rate negotiable, for the right candidate
The role:
Proactive, effective and efficient collection of debts owed to the authority whilst minimising fraud and balancing the welfare needs of debtors; ensuring the constructive and timely engagement of customers and maintenance of Council records by using the most appropriate communication channels.
Key requirements:
Recent experience of working in a local government revenues team.
Experience and a proven track record of dealing with customers.
Knowledge of council tax legislation and business rates
Excellent written and verbal communication skills, with the ability to listen and grasp key points
Ability to process high volumes of work accurately, efficiently, and in a logical, streamlined manner
Proficient in Microsoft Office Suite and customer relationship management (CRM) systems
Key accountabilities
Respond to communications promptly and in line with council standards, using plain English. Aim to resolve customer issues at the first point of contact whenever possible.
Assist the Manager with billing, debt recovery, and enforcement. Actively contact debtors to encourage timely payments, trace those who have moved without notice, and identify debts that should be written off.
Manage sundry debt tasks, including processing invoice requests, cancellations, and issuing annual bills. Handle payment runs and ensure payments are correctly recorded. Report overdue debts as needed.
Update property records for Council Tax and Business Rates in line with official valuation lists, ensuring timely updates and accurate reconciliation with the Valuation Office.
Communicate effectively with customers and other organisations, using the most efficient channels. Handle sensitive or emotional situations with care, encourage repayment, and refer customers to additional support if needed.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: East Devon 5268179
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.