Specialist Team Manager

Job details
Posting date:	14 May 2025
Hours:	Full time
Closing date:	13 June 2025
Location:	Wandsworth, Surrey
Company:	Riverside
Job type:	Permanent
Job reference:	4374

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Summary

Job Title: Specialist Team Manager
Contract Type: Permanent
Salary: £35,669 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday 9am to 5pm
Location: Westmoor House, Wandsworth, Surrey

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Specialist Team Manager

Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focussing on achieving real results.

You will play an integral role in ensuring the delivery of a quality services which reflects best practice and adheres to all relevant legislation, policies, procedures and performance standards. As Team Manager, you will provide effective line management of support staff within the service, including daily supervision, monitor team performance, rota scheduling and monitoring of targets.

About You

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

Previous experience of working that is relevant to mental health
Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
Experience of developing clinical interventions for both staff and customers.
Basic level of IT skills
Knowledge of the Housing, Care and Support Sectors
Knowledge and understanding of up to date legislation and government frameworks relevant to mental health
Sound knowledge and understanding of issues affecting individuals relevant to mental health
Sound knowledge of safeguarding procedures for adults and children

Why Riverside?

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

This role is responsible for:

Taking the management lead in offering a broad range of support to people with mental health and complex needs; helping them sustain their homes and to live in the community.
Recruiting, supporting and supervising staff, setting and demanding professional standards of working.
Overseeing and developing effective working relationships with partners and commissioners, ensuring that Riverside is contract compliant and a positive reputation of the service is maintained
Ensuring the delivery of a quality service which reflects best practice and adheres to all relevant legislation, policies, procedures and performance standards.
To provide the customer with relevant clinical input commensurate with the qualification held, i.e. RMN or other clinical qualification.
To provide leadership and line management, supervision and appraisal to designated support staff.
To design and carry out training for staff as required, especially in the area of disseminating good practice within this specialist field.
To use a flexible, responsive management style to resolve conflict, solve problems, elicit performance and motivate, support and direct staff.
To ensure regular team meetings are held and staff informed of the organisation’s strategic goals.
To hold day to day responsibility for rota cover and staff deployment.
To performance manage staff; including setting targets, monitoring and taking action to address such issues.
To ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers, facilitating effective customer participation, consultation and feedback.
To ensure that Medication Management and support is delivered within policy and procedure.
To ensure that all required databases are kept up to date and that appropriate records are kept.
To ensure that all staff receive appropriate induction, training and development opportunities and ensure staff are familiar with all relevant policies and procedures to undertake their role.
To carry out regular audits of service provision and undertake peer audits as required.
To work within and monitor the service budget against management accounts.
To participate in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
To develop and maintain positive links with local statutory and independent sector services and ensuring referrals and assessment issues are dealt within a timely fashion, and service utilisation is maximised
To participate in the management on call rota.
To ensure that all the work carried out by the service meets Health and Safety requirements.

Person specification

Knowledge, Skills and Experience

Essential

Previous experience of working that is relevant to mental health
Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
Experience of developing clinical interventions for both staff and customers.
Basic level of IT skills
Knowledge of the Housing, Care and Support Sectors
Knowledge and understanding of up to date legislation and government frameworks relevant to mental health
Sound knowledge and understanding of issues affecting individuals relevant to mental health
Sound knowledge of safeguarding procedures for adults and children
Knowledge of health and safety issues in relation to mental health
Experience of assessment, risk management and support planning relevant to mental health
Experience of fostering and maintaining positive working relations internally and externally
Ability to promote customer involvement, choice and diversity
Ability to communicate effectively orally and in writing including the preparation of letters, reports and file notes.

Professional Qualifications

Management qualification or other relevant professional qualification
A relevant professional qualification in the area of expertise (i.e. drug and alcohol, counselling, psychology, OT, nursing or social work or any other relevant qualifications) preferably fully registered with relevant accreditation body

Desirable

Experience providing clinical/specialist supervision
Staff management experience
Experience of promoting diversity and participation
Ability to represent Riverside to other agencies and companies.
Ability to monitor service quality

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