Service Administrator (Speedwell Receptionist)
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | £30,039.00 to £31,088.00 per year |
| Additional salary information: | £30039.00 - £31088.00 a year |
| Hours: | Full time |
| Closing date: | 28 May 2025 |
| Location: | Deptford, London, SE8 4AT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9334-25-0461 |
Summary
Reception:(a) To provide an effective and efficient reception and switchboard service, which will include dealing with telephone enquiries, taking accurate messages and pass them promptly to the appropriate member of the team, dealing with the public, face-to-face, in a courteous andkind manner and identifying and informing as appropriate the responsible professional worker.(b) To be responsible for opening the Reception/Switchboard at 9.00am and closing the Reception area at 5.00pm.(c) To ensure the Reception/Waiting room/Interview rooms are organised and tidy at all times.(d) To monitor supplies of patient information leaflets/posters in the Waiting Room and interview rooms, and produce copies of leaflets/posters as required.(e) Deal sensitively with complaints from service users in accordance with South London and Maudsley NHS Foundation Trust policies and procedures.2) Administration:(a) To be responsible for date stamping, scanning (patient information), and distributing all incoming and processing of all outgoing mail. (b) To assist in providing a comprehensive administrative service to the multi-disciplinary teams, which include but not limited to copy typing, distribution of correspondence and reports, data inputting patient information, scanning documents and uploading to patient database,and photocopying.(c) In liaison with the Business Manager assist in establishing and maintaining efficient and effective administration systems to support the needs of the service, working with other members of the admin team as appropriate to achieve this.(d) To assist in providing accurate and efficient data entry into Trust information systems and to assist in the collection of statistical information for the Trust and Social Services as required by the Business Manager/Service Manager.(e) To assist in the booking of interpreters, taxis etc.3. Environment:To assist in reporting any maintenance issues to the Estates and Facilities Department, and liaise with any sub-contractors attending in response to building repairs or audits.4. Health and Safety:(a) To support the service in its compliance with all Health and Safety checklists/audits. This is including but not limited to environment and fire safety checklists, and panic alarming testing.(b)To undertake training as a fire warden and undertake this function when trained.5. Service Requirements:(a) To undertake any other duties as required for the service by the Business Manager or Team Leaders.(b) To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the admin team during periods of sickness, annual leave as required by the Business Manager or Team Leaders.(c) To deliver a high standard of customer care, representative or the service and the overall Trust objectives and commitments. Exercise diplomacy and professionalism, confidentially and equality standards in accordance with all Trust policies.6. Staff Development(a) To attend regular supervision and annual appraisal meetings with the Business Manager(b) To participate in any training and developmental needs as required by the Business Manager.(c) To complete all identified mandatory training and ensure this is kept up-to-date.