Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,176 - £30,225 pa pro rata incl. HCAS (Outer) |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Kingston Upon Thames, KT2 7QB |
| Company: | Kingston Hospital Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6917265/396-NN-6917265-AC-Z |
Summary
A Vacancy at Kingston and Richmond NHS Foundation Trust.
An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics.
We are looking for a candidate who can provide administrative support to clinical and non-clinical staff.
You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.
Assist in the coordination of appointments.
Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
Receiving and dealing with telephone enquiries as appropriate.
Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative- We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
This advert closes on Wednesday 28 May 2025
An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics.
We are looking for a candidate who can provide administrative support to clinical and non-clinical staff.
You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.
Assist in the coordination of appointments.
Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
Receiving and dealing with telephone enquiries as appropriate.
Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative- We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
This advert closes on Wednesday 28 May 2025