Band 3- Booking and Request List Scheduler, Outpatients
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,883 - £26,958 pa pro rata inc. HCA |
| Hours: | Part time |
| Closing date: | 13 June 2025 |
| Location: | St Albans, AL1 3JE |
| Company: | West Hertfordshire Hospitals NHS Trust |
| Job type: | Contract |
| Job reference: | 7209842/360-E-10015-A |
Summary
A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust.
The successful applicant will provide efficient and comprehensive operational management support to the Outpatient Booking and Request list scheduling team and Outpatient Reception teams.
To act as a Scheduler for booking appointments on both Cerner and ERS, prioritising according to triage outcome. Ensure that patients being contacted to arrange the booking of their 1stappointment are being dealt with in a professional and confidential manner.
Core hours: Two days a week total 15 hours. Tuesday and Friday. 8 am – 4 pm (half hour lunch break).
*This advert may close early due to high number of applications*
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Regularly validate ERS worklists for designated specialties by validating, booking and closing patient’s episodes and pathways where appropriate
To compile ERS worklists and Cerner request lists reports produced by the Supervisors into a service level report with the support of the Outpatient Booking and Request List Manager.
To regularly review Bookings SOPs for each specialty and ensure a standardised approach to the booking of first appointments across all specialities.
The successful applicant will need to have excellent communicational skills as they may need to relay sensitive information to patients who are particularly vulnerable.
They will also require excellent organisational skills with advanced IT skills to be able to pick up new IT systems quickly.
The ability to be able to attend multiple meetings and to meet deadlines and targets is essential. Previous line management experience is desirable.
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
The successful applicant will coordinate and manage an efficient and comprehensive administrative service including being responsible for:
• Providing a professional, efficient and effective Outpatient booking service adhering to National & local timeframes.
• Developing and maintaining professional working relationship with the Outpatient Bookings and Call Centre and reception teams, E-Referrals Manager, Clinic Build team, and the Operational and General Managers for the individual specialties within the Trust.
• Ensuring that Divisional and Trust level developments are disseminated to team members.
• Having a thorough understanding of all Booking policies and procedures including the Trust Access Policy and Outpatient SOP and ensuring this level of understanding is shared by all teams members.
• Ensuring that the data held on the PAS system is accurate, up to date and fit for purpose, applying adjustments to patient pathways where appropriate in line with policy, responding to an undertaking any outcomes of validation and data quality checks.
• Contacting patients to offer appointments, dealing with patients in a professional manner and ensuring patient confidentiality is maintained at all times.
• Relaying sensitive information to patients and carers in relation to waiting times for appointments, dealing with aggressive and antagonistic patients in a calm and tactful manner.
• Dealing with all patient concerns and informal complaints to the service. Supporting the Outpatient Bookings and Request List Manager with any formal complaints received.
• departments.
• Managing own workload with minimum supervision.
• Providing cover for colleagues on Annual leave or sick leave whilst maintaining own duties.
• Maintaining databases and filing systems in a timely and accurate manner, ensuring that other team members can locate information in your absence.
• Attending relevant meetings with other departments and completing weekly reports and monthly, ensuring the necessary statistics and information needed is up to date and available on time.
• Actively contribute to the development of new and more efficient ways of working within the department by reviewing processes that can be improved.
This advert closes on Wednesday 28 May 2025
The successful applicant will provide efficient and comprehensive operational management support to the Outpatient Booking and Request list scheduling team and Outpatient Reception teams.
To act as a Scheduler for booking appointments on both Cerner and ERS, prioritising according to triage outcome. Ensure that patients being contacted to arrange the booking of their 1stappointment are being dealt with in a professional and confidential manner.
Core hours: Two days a week total 15 hours. Tuesday and Friday. 8 am – 4 pm (half hour lunch break).
*This advert may close early due to high number of applications*
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Regularly validate ERS worklists for designated specialties by validating, booking and closing patient’s episodes and pathways where appropriate
To compile ERS worklists and Cerner request lists reports produced by the Supervisors into a service level report with the support of the Outpatient Booking and Request List Manager.
To regularly review Bookings SOPs for each specialty and ensure a standardised approach to the booking of first appointments across all specialities.
The successful applicant will need to have excellent communicational skills as they may need to relay sensitive information to patients who are particularly vulnerable.
They will also require excellent organisational skills with advanced IT skills to be able to pick up new IT systems quickly.
The ability to be able to attend multiple meetings and to meet deadlines and targets is essential. Previous line management experience is desirable.
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
The successful applicant will coordinate and manage an efficient and comprehensive administrative service including being responsible for:
• Providing a professional, efficient and effective Outpatient booking service adhering to National & local timeframes.
• Developing and maintaining professional working relationship with the Outpatient Bookings and Call Centre and reception teams, E-Referrals Manager, Clinic Build team, and the Operational and General Managers for the individual specialties within the Trust.
• Ensuring that Divisional and Trust level developments are disseminated to team members.
• Having a thorough understanding of all Booking policies and procedures including the Trust Access Policy and Outpatient SOP and ensuring this level of understanding is shared by all teams members.
• Ensuring that the data held on the PAS system is accurate, up to date and fit for purpose, applying adjustments to patient pathways where appropriate in line with policy, responding to an undertaking any outcomes of validation and data quality checks.
• Contacting patients to offer appointments, dealing with patients in a professional manner and ensuring patient confidentiality is maintained at all times.
• Relaying sensitive information to patients and carers in relation to waiting times for appointments, dealing with aggressive and antagonistic patients in a calm and tactful manner.
• Dealing with all patient concerns and informal complaints to the service. Supporting the Outpatient Bookings and Request List Manager with any formal complaints received.
• departments.
• Managing own workload with minimum supervision.
• Providing cover for colleagues on Annual leave or sick leave whilst maintaining own duties.
• Maintaining databases and filing systems in a timely and accurate manner, ensuring that other team members can locate information in your absence.
• Attending relevant meetings with other departments and completing weekly reports and monthly, ensuring the necessary statistics and information needed is up to date and available on time.
• Actively contribute to the development of new and more efficient ways of working within the department by reviewing processes that can be improved.
This advert closes on Wednesday 28 May 2025