Detention Operations Managers
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | £37,300 to £39,911 per year |
| Additional salary information: | Plus allowance of between 17.14%, which equates to an additional £6,393.22 based on salary minimum. |
| Hours: | Full time |
| Closing date: | 27 May 2025 |
| Location: | Oxford |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 404356/1 |
Summary
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
The role of the Detention Operations Manager (HEO) is dynamic and exciting. You will manage a mix of reactive operational situations as well as planned compliance activity. You will run the Home Office Compliance team, comprising of Deputy Operations Managers (EOs), whom you will line manage, and who ensure effective service delivery by the Immigration Removal Centre (IRC) Supplier and provide assurance that the centre is operating appropriately in line with Home Office expectations, legislation and published standards and policies.
As an HEO in the Immigration Detention (ID) Compliance Team, you’ll play a leading role in upholding standards and influencing best practice. You’ll provide oversight on complex casework, contribute to operational assurance, and collaborate effectively with colleagues across the centre including senior managers and stakeholders. You’ll need to be confident, solutions focused, and ready to make decisions in a high pressure environment. But you won’t be alone, you’ll be part of a supportive team. This is a role where leadership isn’t about hierarchy, it’s about collaboration, and making sure our systems work for everyone. If you want to grow your skills, lead and help shape the compliance team at Campsfield, this is your next step.
The Compliance Team are based onsite to ensure that detained people are treated humanely and with care whilst being held securely. The team monitor a broad range of activities, from checking the quality of cleaning and catering, to monitoring use of force and removal of residents from the IRC onto chartered flights.
Working within the Compliance Team is both interesting and challenging. The successful candidates will work on various workstreams encompassing changing priorities, making no two days the same. Maintaining high levels of co-operation with our service providers, stakeholders, and other interested parties, and communicating effectively and professionally is a key part of operating the compliance team.
Key Responsibilities
The successful candidates will be responsible for:
- Providing oversight of a robust monitoring schedule, testing the contractual compliance of the service provided by the IRC’s Supplier. Ensuring that the site is run properly and securely in accordance with Detention Centre Rules 2001, Operating Standards, Detention Service Orders and the contract with the private IRC Supplier.
- Providing effective management to a team of Deputy Operations Managers, ensuring work is evenly distributed and outputs monitored. Allowing team members to deliver high performance, whilst also developing a learning culture.
- Supporting the Area Manager (SEO) and Service Delivery Manager (G7) in the completion and implementation of action plans from 3rd parties within agreed timescales.
- Carrying out Immigration Enforcement's statutory duties around the centre, including authorising the use of temporary confinement or removal from association and investigating complaints made against the contractor, when required.
- Providing an out of hours on-call service for Detention Operations – shared with the Deputy Operations Managers.
- Representing the Home Office at a range of internal meetings, including strategy meetings for difficult removals, daily operational meetings and resident consultative and other meetings as required.
- Chairing weekly contractual meetings, which reviews the contractor’s performances and challenges non-delivery.
- Providing briefing and advice about the policies and procedures of the centre to senior managers as and when required in response to parliamentary questions and other official correspondence.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.
Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.
Training
You will receive full training and support to do the job. Initially, successful candidates will attend training, expenses paid, which will be held in one of our other IRCs, in Heathrow, Gatwick or Bedford.
Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Public and Personal Safety Training (PPST) Level 2 which develops skills in personal safety such as tactical body positioning, breakaway, blocking and parry.
The successful candidate must be prepared to undertake regular refreshers.
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