Operations Officers
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | £30,000 to £31,500 per year |
| Additional salary information: | Plus allowance of between 26.44%, which equates to an additional £7,932 per annum based on salary minimum. |
| Hours: | Full time |
| Closing date: | 27 May 2025 |
| Location: | Oxford |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 404072/1 |
Summary
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
As an Operations Officer (EO) in the Immigration Detention (ID) Compliance Team, you’ll be the backbone of operational integrity in a challenging and ever-changing environment. Working within an Immigration Removal Centre (IRC) means no two days are the same. You will be hands on, incident reviews, assurance activity, and supporting decision-making that directly impacts the lives of individuals in detention.
This role offers real purpose. It’s ideal for someone who’s detail driven, calm under pressure, and passionate about fairness. You’ll be part of a team of staff that values resilience and problem solving.
The Immigration Detention Compliance Team operate within the IRCs, ensuring that our IRC Suppliers provide the required levels of service and care for the residents detained there, as well as oversight of various operational activities.
You will assist in ensuring all aspects of the IRC are run safely and securely, adhering to relevant policies, standards, and legislation.
As an Operations Officer, you will be one of a team who monitor the standards within the IRCs and the performance of the IRC Supplier, ensuring effective delivery of contracted services. This is achieved by regularly walking throughout the IRC, interacting with IRC supplier staff and the detained residents. Duties relating to this will also include compiling data reports and planning removals where required.
Your role will also involve collecting and analysing operational data, preparing timely and accurate reports, and feeding into performance reviews. You may support planning and logistics for removals, monitor use of force incidents, ensure safeguarding concerns are identified and actioned, and contribute to the resolution of operational issues as they arise.
Additionally, you will support compliance activity across a range of areas and may take part in thematic reviews or focused audits. You will also be expected to build effective working relationships with on-site partners and stakeholders, contributing to a collaborative and transparent working environment.
This is an exciting opportunity to work in a fast paced and varied role.
Key Responsibilities
Key responsibilities may include (but not limited to):
- Monitoring contractual compliance, providing regular performance summaries and feedback to the Home Office Compliance Manager. Managing the team’s shared inbox, responding to enquiries in a timely fashion.
- Assisting in giving advice about the policies and procedures of the IRC to managers, including responses to parliamentary questions and other official correspondence.
- Ensuring Residents within the centre are provided with an effective service in line with Immigration Detention Performance Standards & Framework.
- Monitoring the IRC Supplier’s compliance with the contract, ensuring that the site is run in a healthy, safe, and secure manner in accordance with relevant legislation. Providing high-quality thematic reviews into contract delivery and dip sample reports on a range of areas enabling requisite assurance of contract delivery and adherence to policy.
- Carrying out Immigration Enforcement’s statutory duties around the IRC, including authorising the use of temporary confinement or removal from association for residents as necessary. Collecting, processing, and auditing complaints in line with the policy, working collaboratively with the complaints department.
- Representing the Home Office at a range of meetings that include; planning in the difficult removals of residents, daily operational meetings, resident consultative committees, Independent Monitoring Board (IMB), security, healthcare, and safer community meetings. The post holder may be required to take minutes in some meetings.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.
Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.
Training
You will receive full training and support to do the job. Initially, successful candidates will attend training, expenses paid, which will be held in one of our other IRCs, in Heathrow, Gatwick or Bedford.
Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Public and Personal Safety Training (PPST) Level 2 which develops skills in personal safety such as tactical body positioning, breakaway, blocking and parry.
The successful candidate must be prepared to undertake regular refreshers.
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