Universal Credit Prevent/Corrections - Product and Performance Delivery Leader
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | £42,614 to £45,081 per year |
| Hours: | Full time |
| Closing date: | 28 May 2025 |
| Location: | Bolton |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 404427/1 |
Summary
You will be responsible for the line management of teams across multiple locations, leading to ensure sites deliver excellent customer service. You will monitor performance and proactively share insight and good practices across the Prevent & Corrections communities and with Senior Leaders. You will work collaboratively with UC Programme and Transformation/Design colleagues to develop processes and make continuous improvements to the service, with responsibility for implementing changes effectively into teams.
As the Universal Credit – Prevent/Corrections Product and Performance Leader you will be required to have strong leadership skills in an operational environment. You will monitor and drive performance, lead, coach and empower teams, make sound decisions, and implement change at pace. Working with stakeholders to identify risks and potential mitigations, building capabilities to prevent fraud and correct error within Universal Credit, contributing to the reduction in Monetary Value of Fraud and Error. (MVFE).
You will be responsible for the line management of teams across multiple locations, leading to ensure sites deliver excellent customer service. You will monitor performance and proactively share insight and good practices across the Prevent & Corrections communities and with Senior Leaders. You will work collaboratively with UC Programme and Transformation/Design colleagues to develop processes and make continuous improvements to the service, with responsibility for implementing changes effectively into teams.
Leadership & Liaison: At a Senior Leader level, act as the point of contact for Fraud, Error and Debt (FED) issues.
- Link across Business Planning and Operational teams, ensuring best use of resource, including workflow.
- Strategic and local reporting to support planning of required Service Delivery resources.
- Managing key delivery workstreams to positively impact customer journeys through process/key business metric development.
Assurance & Insight: Gather and provide input and insight on FED Risks through MI analysis and Assurance processes.
- Analyse workstream MI to provide input into wider Fraud, Error and Debt strategies.
- Increase visibility & understanding of Fraud, Error and Debt measures to support Service Delivery.
- Provide input to senior leads to support building a cohesive view of FED risks through analysis and assurance. Proactively sharing insight and good practices across communities.
Communications & Engagement: Raise awareness of Fraud, Error and Debt risks, issues, and solutions. Ensuring Operations understand how they can reduce FED and deliver on strategic objectives.
- Commission/support campaigns through content development to raise awareness of Fraud, Error and Debt across FED Action Weeks.
- Support capability/development within Service Delivery to reduce FED, working closely with UC Transformation/Design, Operational Delivery/FED Network Leads and Counter Fraud stakeholders.
Prevent & Corrections: Identify risks and potential mitigations and build capability to prevent fraud and correct error within Universal Credit.
- Lead activity to prevent fraud and reduce incorrectness within UC.
- Manage resource levels across operational delivery workstreams within Prevent and Corrections Delivery Team to contribute to the Departments MVFE and AME targets.
- Identify risks and potential mitigations and build capability to correct.
- Liaise with policy, legal and transformation/design colleagues to develop, test and land specialised repair processes.
- Work collaboratively with colleagues across DWP to contribute to the reduction in Monetary Value of Fraud & Error (MVFE).
Key Tasks include
- Leading, geographically disparate operational teams within Universal Credit to prevent and correct Fraud and Error
- Coordinating testing and development of fraud and error reduction features, including working on the necessary policy and legislation required to adapt our Operating Model.
- Analysing data from across various Fraud, Error & Debt campaigns.
- Identify and build capability to improve the levels of fraud and error by developing a robust understanding of the causes with solutions to improve.
- Balancing complex supply and demand to ensure the most effective use of resource to combat Fraud & Error
- Aligning strategies and prioritisation of relevant associated teams across directorates. Establishing effective ways of working, coordinating actions to address the largest areas of fraud, error and organisational inefficiency.
Proud member of the Disability Confident employer scheme