Reception / Care Navigator
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | Ipswich, IP5 3SL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5635-25-0008 |
Summary
While providing a professional, respectful and efficient call handling and face to face service, our Care Navigators occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs. Each member is trained to deal with a variety of associated administration duties and follow all relevant procedures, policies and processes to ensure they are working in an efficient and courteous manner at all times. The Care Navigator will embed and sustain an ethos of care throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service both within and out of the surgeries capacity. Below highlights areas of daily duties: Dealing with all general enquiries efficiently with the ability to explain protocols and procedures, make new and follow-up appointments by booking, cancelling and rearranging appointments Answering phones in polite and a timely manner Processing telephone, in person and askmyGP requests for appointments, visits and telephone consultations and ensuring callers are given accurate information Dealing with incoming documents as per practice protocols and procedures Liaising with local hospitals, pharmacies and other health care professionals as required Taking messages or sharing relevant new information when presented, ensuring accuracy of detail with prompt and appropriate delivery methods Management of tasks, askmyGP requests and maintenance of patient notes Where relevant, processing, following up or informing patients of results and dealing with urgent queries Printing blood forms and completion of any other administrative forms as necessary Chaperoning patients as and when required (training provided) Safely handling / processing samples received from patients following practice protocols Attending mandatory training sessions Accepting payment and issue receipts for relevant charges for private (non General Medical Services) services Provide support in achieving the Practice Targets such as QOF and Clinical Audits Maintaining knowledge of the appointment system and request training where necessary Registering new patients within the timeframe set and providing accurate information regarding registration queries Maintaining patient records with up to date information where necessary Front of house duties, such as, checking in patient for appointments and dealing with any requests whilst adopting relevant triaging protocol Dealing with any queries from clinicians in a timely manner Attending team meetings Ensure closing protocol is fulfilled when completing closing shifts Any other duties considered appropriate to the post by Management / Reception Supervisor