Administrative/Text Processing Support Officer
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | £23,748 to £28,653 per year, pro rata |
| Hours: | Part time |
| Closing date: | 28 May 2025 |
| Location: | Denby, Ripley |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Derbyshire Constabulary |
| Job type: | Permanent |
| Job reference: | 8174 |
Summary
Assist in the recording and updating of complaints and enquiries
As an Administrative/Text Processing Support Officer you will ensure a professional and efficient service is delivered to members of the Professional Standards Department, members of the public and outside agencies.
Working within the Complaints section you will assist in the preparation of files, forms and documentation relating to complaints and associated matters.
What you’ll be doing
-Monitor the Admin inbox and workflows on a daily basis to deal with various enquiries and tasks.
-Send out update/holding/outcome of enquiries letters to complainants where necessary.
-Obtain information for incident prints, Custody records and CCTV when required.
The must haves
-Educated to GCSE English Language Grade C/Level 4 (or equivalent) or have previous experience of receiving and actioning written communications.
-Recent typing/word processing experience.
-Knowledge of Microsoft packages e.g. Word, Excel, Outlook etc.
What’s in it for you
At Derbyshire Constabulary, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.
What’s next
Please click APPLY to complete your application.
To support you with your application we have provided some application guidance and our recruitment process.
This is a part time, permanent position located at Denby. For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.
Who we are
At Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.
To understand how you can make Derbyshire safer together visit our careers website.
We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.
As an Administrative/Text Processing Support Officer you will ensure a professional and efficient service is delivered to members of the Professional Standards Department, members of the public and outside agencies.
Working within the Complaints section you will assist in the preparation of files, forms and documentation relating to complaints and associated matters.
What you’ll be doing
-Monitor the Admin inbox and workflows on a daily basis to deal with various enquiries and tasks.
-Send out update/holding/outcome of enquiries letters to complainants where necessary.
-Obtain information for incident prints, Custody records and CCTV when required.
The must haves
-Educated to GCSE English Language Grade C/Level 4 (or equivalent) or have previous experience of receiving and actioning written communications.
-Recent typing/word processing experience.
-Knowledge of Microsoft packages e.g. Word, Excel, Outlook etc.
What’s in it for you
At Derbyshire Constabulary, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.
What’s next
Please click APPLY to complete your application.
To support you with your application we have provided some application guidance and our recruitment process.
This is a part time, permanent position located at Denby. For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.
Who we are
At Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.
To understand how you can make Derbyshire safer together visit our careers website.
We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.