Voice And Data Networks IT Engineer
| Posting date: | 14 May 2025 |
|---|---|
| Salary: | £17.79 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | Bristol, BS1 6AG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Bristol 5268216 |
Summary
What's involved with this role:
Ref number: Bristol 5268216
Job Title: Voice And Data Networks IT Engineer
A Voice And Data Networks IT Engineer is needed to be responsible for maintaining network infrastructure, troubleshooting voice and data connectivity issues, configuring network and teams communication equipment by different vendors and implementing system upgrades.
The day-to-day duties include monitoring network performance, responding to technical support requests, documenting system changes, and collaborating with IT teams to maintain service levels.
This role maybe extended for the right candidate.
Key Responsibilities:
To work with both internal and external customers, investigating and providing resolutions to fault reports and work requests initiated from the IT Service Desk, the Project Management Office, Problem Management, and other teams within IT Services.
Contribute suggestions and recommendations in order to promote ongoing service improvement across the Voice and Data Networks team’s area of speciality and provide a high standard of customer care at all times.
Ensure that a range of agreed technologies and business applications are available to agreed service levels.
Monitor the Council's call management system, taking responsibility for the tickets assigned to them and ensuring that they are processed and dealt with within the timeframes dictated by existing service level agreements
Work very closely with other Voice and Data Networks team members, supporting, assisting, and sharing knowledge as appropriate.
Work closely with managers and clients who use systems and maintain effective relationships with external suppliers and with colleagues. Communicates effectively with IT and non-IT staff.
Qualifications:
Full UK driving licence.
Skills & experience:
Previous, demonstrable experience of working in a fast-paced, customer-focused IT technical environment with both office and field-based work having been undertaken.
Strong fault diagnosis skills showing an ability to investigate issues in a clear and logical manner.
ITIL awareness and understanding, with the ability to follow processes and procedures - desirable
Familiarity in preparing procedure documents and training guides.
Familiarity in network fundamentals including the following: TCP/IP & OSI Model, IP Addressing and Subnetting, Ethernet Standards (IEEE 802.3), Wireless Standards (IEEE 802.11)
Additional technical skills in the following: Palo Alto Firewalls, Cisco Switches and Routers, Fortinet Fortigate, Fortinet FortiAnalyzer, Fortinet FortiManager
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Bristol 5268216
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.