NHS Service Manager
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | £40,000.00 to £45,000.00 per year |
| Additional salary information: | £40000.00 - £45000.00 a year |
| Hours: | Full time |
| Closing date: | 20 May 2025 |
| Location: | Worcester, WR4 9FA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0325-25-0016 |
Summary
Proactively manage scheduling of clinical and administration staff ensuring that sufficient capacity is available to meet the current and future requirements of the service. This includes the allocation of the service rostering on a monthly basis, and the ongoing review of it alongside other key members of the SMT. Take a lead role in ensuring the administration function provide a great experience to patients at every interaction. Ensure Referral to Treatment targets are met at all times, across all sub-specialties. When additional capacity is required, work with key stakeholders to ensure its delivered. Take a lead on the oversight of the Glaucoma provision, ensuring patients are booked, managed and tracked accurately. Provide timely and accurate reports as directed by the Directors. Ensure patients are given the opportunity to provide meaningful feedback on their experience of the service and work with patient groups to improve standards, as necessary. Develop and maintain effective partnerships and working relationships with internal teams, colleagues and external stakeholders, clients, commissioners, partners, suppliers etc. Provide a great deal of commerciality when it comes to all areas of the service, staffing, activity & consumables, working closely with the Directors, SMT and leadership team to ensure efficiency across the business is prioritised. Embrace Newmedica's values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention. Manage and provide leadership to the administration team, motivating them to achieve or exceed set performance targets and deliver high standards of care and service delivery. Oversee our annual fundraising target and delivery for local charities. To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner. Seek to resolve all people issues, liaising with the HR Team on complex issues including but not limited to recruitment, performance, conduct and absence. Ensure delivery of local induction processes including completion of log books and modular training programmes by mentors or equivalent. Ensure that all statutory and mandatory training is compliant at all times, accessing additional training requirements as necessary. Work closely with the HR team to ensure that all pre-employment checks are completed prior to start dates and repeat checks are carried out in line with the policy. Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998. Ensure that at all times the operational team works to promote optimum patient safety. Support any operational and clinical audit activities and research. Work with the service Senior Management Team and provide input to budget setting and monitoring of expenditure to ensure budgets are achieved, whilst delivering a safe service for patients. Assist in identifying new opportunities within the service or locality Support the service annual Events programme to promote the capability of the service and grow referral activity To promote effective, efficient patient and clinician relationship management in respect of our patient offering. Become proficient in the use of PowerBI reports, identifying opportunities and risks through data, pro-actively managing these opportunities so they are realised in practice. Provide regular updates to the Directors of the service to continue to evolve the service, and adapt where necessary. Build robust relationships with the clinicians making us their provider of choice to maximise NHS service growth through excellent clinical outcomes and an unrivalled patient experience. Work closely with the Private Service & Engagement Manager to support private growth, ensuring the strategy is operationalised. Use tools and reporting provided to regularly review activity and revenue forecasting and tracking. Support Consultant appointment capacity being fully utilised by working with the Senior Management Team (SMT) and attendance at key activity review meetings. Work effectively with the Operational Director and SMT to identify new business opportunities and develop existing services to drive growth in line with the organisational business plan and corporate initiatives. Ensure patients and key stakeholders contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth. Consistently reviewing patient and service user feedback to improve. Regular participate in the monthly OMF to ensure we evolve as a service, sharing best practice and adopting best practice for our OJV. Use various tools to ensure each patient that chooses our service understands their options when it comes to private. Provide effective leadership to line reports, and the wider team. Participate in the on-call rota. Develop in-depth knowledge of service and service offering. Working closely with the clinicians and leadership team to deliver a streamlined service to patients, supporting the golden hour process.