Co-ordinator - Urgent Community Response (UCR) Hub
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 21 May 2025 |
| Location: | Huddersfield, HD2 1GQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0250-25-0026 |
Summary
Job Title: Co-Ordinator Urgent Community Response (UCR) Hub Team: Contact Centre Hub Base Location: Unit 2, Bradley Line Manager: Services Manager UCR Staff Group: Non-Clinical Contact Centre DBS Check Level Required: Basic Check Vaccination Requirement Statement: Covid19 double vaccination not required but recommended. This job has been rated as Low Risk for requiring Hepatitis B immunisation. Flu jab recommended and will be offered. Organisation Chart: Job Purpose: To provide co-ordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property. To liaise with other organisations to manage workloads and ensure that capacity is monitored. To act as first point of contact for any queries or requests from visiting teams and to provide access to the Hub GP for advice if required. To monitor patient waiting times and undertake comfort calls where these fall outside of the expected timeframes. Undertaking the role of Care Navigator when demand requires. To monitor activity and capacity levels and take necessary actions under OPEL Framework. To ensure that all services comply with the Care Quality Commission framework and Local Care Direct quality standards at all times, in order to promote continuous improvement and development. Establish and maintain up-to-date and accurate information regarding access to UCR referral pathways. Training of UCR staff, to include on the job training e.g. SystmOne, Horizon Communications & Relationships To raise the profile and reputation of Local Care Direct through effective relationships with stakeholders. Organisational To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design To maintain the highest standards of conduct. To contribute to the development of the organisation and ensure it remains fit for purpose at all times. PATIENT CARE To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision. To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct. FINANCIAL RESOURCES To ensure financial policies and procedures are maintained and any relevant budgets are adhered to and that best value for money is achieved. CONFIDENTIALITY To operate within information governance protocols and ensure that business confidentiality is maintained at all times. TRAINING To support with on the job training for members of the Hub team. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. MANAGING SELF Ensure that relevant professional practice is evidence based and current. Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective. Ensure that mandatory training is up to date and participate in training as appropriate. Effectively utilise time management, organisational, co-ordination and if required - management skills. Identify own professional development needs through the Personal Development Review process (PDR). The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.