Customer Support Driver
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 June 2025 |
| Location: | West Bromwich, B71 4LD |
| Company: | Vp plc |
| Job type: | Permanent |
| Job reference: | vpplc/TP/362/1135 |
Summary
On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.
You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.
Key Responsibilities
- Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road
- Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
- Perform thorough cleaning and testing of returned equipment,
- Use of digital tools such as our M42 system to streamline operations and track deliveries
- Utilize route planning software to optimize delivery routes, minimize travel time, and maximise efficiency
- Accurately complete all necessary processes related to deliveries, collections, and technical handovers
- Undertake any mandatory and other training required to do the job role
What We’re Looking For
- Ability to engage effectively with customers, providing clear and concise information during technical handovers.
- Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
- Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
- Familiarity with the local area to optimise routes and provide relevant information to customers.
- Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.
What We Can Offer You
- 25 days annual leave + bank holidays
- Company Pension
- Life Assurance cover
- Save As You Earn Scheme
- Cycle to work scheme
- Free Tool Hire
- Recommend a Friend Scheme
- Learning & Development Opportunities
- Cycle to Work Scheme
- Long Service Recognition
- My Vp Discounts – discounts and rewards on thousands of well-known brands
- EE Mobile Contract Discount
- Discounted Gym Membership
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment.With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment.We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration.We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact.Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Proud member of the Disability Confident employer scheme