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Sales Support Representative
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | £24,500 per year |
| Hours: | Full time |
| Closing date: | 10 June 2025 |
| Location: | North Yorkshire, HG4 5NB |
| Company: | Hemingways Marketing Services Ltd |
| Job type: | Permanent |
| Job reference: | ORG2865-SR1309493MelSSR |
Summary
Job Title: Sales Support Representative
Department: B2B Sales
Reporting to: Sales Operations Manager
Contract Type: Permanent
Working Hours: 37.5 Mon-Fri
Salary: Starting £24500 rising after probation then banded .
Who are we looking for?
Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales?
We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team.
This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!
What does the role involve?
In this role, you’ll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You’ll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It’s a busy, hands-on role that’s ideal if you like staying organised, working with people, and learning new skills in a fast-paced environment.
What are the key role responsibilities?
Sales Administration:
Processing customer orders via email, phone or online chat
Use company systems (e.g. Sage200) to enter and manage orders
Ensuring orders are processed accurately and with a high level of attention to detail
Supporting delivery timelines by managing customer expectations
Ensuring all orders are processed within the service level agreements
Look for chances to recommend extra products or services
Help new clients get set up on our systems
Coordinating with other departments, such as finance and operations
Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA
Customer Service:
Support clients with questions or problems, working with other teams when needed
Provide friendly, helpful after-sales support
Keep customer details up to date in our systems
Build strong relationships with customers and team members
Share any common issues or useful feedback with the wider team
What skills do you need?
Good Communicator: Friendly and confident talking to customers and teammates
Customer First: Always ready to help and go the extra mile
Team Player: Works well with others and supports the team
Flexible: Happy to take on different tasks and learn new things
Attention to Detail: Careful, organised, and accurate with your work
What are the benefits?
23 days annual leave (increases with length of service) plus 8 bank holidays
Pension scheme
Healthcare cashback plan
Free onsite parking with EV charging available
Cycle to work scheme
Tech scheme
Bespoke training & development
Free fresh fruit delivered weekly
Retail discounts
Weekly exercise classes
On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!
Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.
Department: B2B Sales
Reporting to: Sales Operations Manager
Contract Type: Permanent
Working Hours: 37.5 Mon-Fri
Salary: Starting £24500 rising after probation then banded .
Who are we looking for?
Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales?
We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team.
This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!
What does the role involve?
In this role, you’ll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You’ll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It’s a busy, hands-on role that’s ideal if you like staying organised, working with people, and learning new skills in a fast-paced environment.
What are the key role responsibilities?
Sales Administration:
Processing customer orders via email, phone or online chat
Use company systems (e.g. Sage200) to enter and manage orders
Ensuring orders are processed accurately and with a high level of attention to detail
Supporting delivery timelines by managing customer expectations
Ensuring all orders are processed within the service level agreements
Look for chances to recommend extra products or services
Help new clients get set up on our systems
Coordinating with other departments, such as finance and operations
Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA
Customer Service:
Support clients with questions or problems, working with other teams when needed
Provide friendly, helpful after-sales support
Keep customer details up to date in our systems
Build strong relationships with customers and team members
Share any common issues or useful feedback with the wider team
What skills do you need?
Good Communicator: Friendly and confident talking to customers and teammates
Customer First: Always ready to help and go the extra mile
Team Player: Works well with others and supports the team
Flexible: Happy to take on different tasks and learn new things
Attention to Detail: Careful, organised, and accurate with your work
What are the benefits?
23 days annual leave (increases with length of service) plus 8 bank holidays
Pension scheme
Healthcare cashback plan
Free onsite parking with EV charging available
Cycle to work scheme
Tech scheme
Bespoke training & development
Free fresh fruit delivered weekly
Retail discounts
Weekly exercise classes
On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!
Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.