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Health Care Support Worker/Customer Care Officer
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,039 - £31,088 per annum incl HCAS (pro rata if P/T) |
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | London, WC1E 6JB |
| Company: | CNWL NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7171058/333-D-SH-0403 |
Summary
A Vacancy at Central and North West London NHS Foundation Trust.
The post holder will be a key member of the multidisciplinary team, working under the supervision of registered nurses and clinical leads. They will play a pivotal role in delivering high-quality frontline patient care, supporting clinical activities, and ensuring a smooth patient journey through the clinic.
The post holder will focus on direct clinical support whilst also undertaking administrative duties. The role will involve managing asymptomatic patients, undertaking clinical testing (e.g., venepuncture, urinalysis, pregnancy tests), STI screening and supporting treatment processes, and maintaining clinical spaces, equipment, and supplies.
The post holder will also chaperone during clinical procedures, uphold infection control practices, promote health education, and contribute to patient safety and safeguarding efforts. They will be proactive in escalating patient needs and will work collaboratively with clinical and non-clinical teams to ensure high standards of care are maintained.
Main Duties: Professional/Clinical
Call patients into clinical rooms and explain testing and examination procedures. Collect samples for Chlamydia and Gonorrhoea testing and perform urinalysis and pregnancy testing with associated reading, recording, and reporting of results. Perform venepuncture for sexually transmitted infections and routine blood tests. Manage asymptomatic male and female patients through the clinic, providing sexual health screening, including blood tests for HIV and Syphilis. Process routine samples by labelling, recording, and storing appropriately. Be able to check patients' pulse, blood pressure, and temperature. Check information from others and confirm accuracy (e.g., patient’s identity details). Complete paper and electronic records correctly. Assist in maintaining a safe work environment, reporting any issues that present a risk. Prepare examination rooms daily by replenishing supplies and cleaning equipment. Set and clear trolleys for examinations and procedures. Act as the patient’s chaperone, when required, for doctors and nurses during examinations and procedures, ensuring privacy and dignity. Observe patients’ right to confidentiality, specifically in relation to contraception and sexual health.
Administrative Duties (Secondary Focus)
While the post holder’s primary focus will be clinical, they will also support key administrative tasks that enable efficient service delivery and seamless patient care.
It is the aim of the Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part time working status and real or suspected HIV/AIDS status and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end the Trust has a Valuing Diversity in the Workplace Policy and it is for each employee to contribute to its success. As a member of staff you have a personal responsibility to ensure and to support equality and value diversity. This means that you ensure that you do not discriminate, harass or bully or contribute to discrimination, harassment or bullying of a colleague, visitors or service users or condone discrimination, harassment or bullying by others. In addition, if you are a team leader, manager or
director, you have a personal responsibility to promote and develop a culture that promotes equality and values diversity.
For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.
Main Duties: Professional/Clinical
Establish and maintain communication with people on routine and operational matters.
Communicate clearly with people at an appropriate level and pace.
Call patients into clinical rooms and explain testing and examination procedures.
Collect samples for Chlamydia and Gonorrhoea testing and perform urinalysis and pregnancy testing with associated reading, recording, and reporting of results.
Offer on-the-spot self-administered STI tests.
Perform venepuncture for sexually transmitted infections and routine blood tests.
Manage asymptomatic male and female patients through the clinic, providing sexual health screening, including blood tests for HIV and Syphilis.
Able to triage patients and refer those unable to be managed to the nurse or doctor, or signpost to the next available appropriate clinical session.
Process routine samples by labelling, recording, and storing appropriately.
Transport specimens to other departments as necessary.
Be aware of the equal entitlement to confidentiality for patients under 16 years old who attend the service.
Raise awareness of testing for sexually transmitted infections and treatment services, with a particular emphasis on vulnerable or at-risk communities within the area.
Provide information, advice, support, and guidance to 18-24 year olds on sexual health matters.
Actively listen and observe patient behavior and respond supportively.
Be able to check patients' pulse, blood pressure, and temperature.
Call for help in an emergency and act to contain risk.
Check information from others and confirm accuracy (e.g., patient’s identity details).
Complete paper and electronic records correctly.
Interact with patients under 18 years, taking into consideration their different needs and concerns.
Discuss complex and sensitive issues regarding sexually transmitted infections and associated conditions with a range of clinical and non-clinical staff and patients.
Distribute condoms to patients as part of the local condom schemes.
Handle and use stores, equipment, and materials safely.
Assist in maintaining a safe work environment, reporting any issues that present a risk.
Undertake service risk assessments in conjunction with the lead nurse.
Be aware of CNWL NHS Trust procedures regarding safeguarding adults and children.
Comply with CNWL NHS Trust safeguarding policies and local standard operating procedures.
Carry out tasks related to the evaluation of services when asked.
Understand own position and role in the team and know who to go to for support.
Prepare examination rooms daily by replenishing supplies and cleaning equipment.
Set and clear trolleys for examinations and procedures.
Act as the patient’s chaperone, when required, for doctors and nurses during examinations and procedures, ensuring privacy and dignity.
Observe patients’ right to confidentiality, specifically in relation to contraception and sexual health.
This advert closes on Tuesday 27 May 2025
The post holder will be a key member of the multidisciplinary team, working under the supervision of registered nurses and clinical leads. They will play a pivotal role in delivering high-quality frontline patient care, supporting clinical activities, and ensuring a smooth patient journey through the clinic.
The post holder will focus on direct clinical support whilst also undertaking administrative duties. The role will involve managing asymptomatic patients, undertaking clinical testing (e.g., venepuncture, urinalysis, pregnancy tests), STI screening and supporting treatment processes, and maintaining clinical spaces, equipment, and supplies.
The post holder will also chaperone during clinical procedures, uphold infection control practices, promote health education, and contribute to patient safety and safeguarding efforts. They will be proactive in escalating patient needs and will work collaboratively with clinical and non-clinical teams to ensure high standards of care are maintained.
Main Duties: Professional/Clinical
Call patients into clinical rooms and explain testing and examination procedures. Collect samples for Chlamydia and Gonorrhoea testing and perform urinalysis and pregnancy testing with associated reading, recording, and reporting of results. Perform venepuncture for sexually transmitted infections and routine blood tests. Manage asymptomatic male and female patients through the clinic, providing sexual health screening, including blood tests for HIV and Syphilis. Process routine samples by labelling, recording, and storing appropriately. Be able to check patients' pulse, blood pressure, and temperature. Check information from others and confirm accuracy (e.g., patient’s identity details). Complete paper and electronic records correctly. Assist in maintaining a safe work environment, reporting any issues that present a risk. Prepare examination rooms daily by replenishing supplies and cleaning equipment. Set and clear trolleys for examinations and procedures. Act as the patient’s chaperone, when required, for doctors and nurses during examinations and procedures, ensuring privacy and dignity. Observe patients’ right to confidentiality, specifically in relation to contraception and sexual health.
Administrative Duties (Secondary Focus)
While the post holder’s primary focus will be clinical, they will also support key administrative tasks that enable efficient service delivery and seamless patient care.
It is the aim of the Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part time working status and real or suspected HIV/AIDS status and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end the Trust has a Valuing Diversity in the Workplace Policy and it is for each employee to contribute to its success. As a member of staff you have a personal responsibility to ensure and to support equality and value diversity. This means that you ensure that you do not discriminate, harass or bully or contribute to discrimination, harassment or bullying of a colleague, visitors or service users or condone discrimination, harassment or bullying by others. In addition, if you are a team leader, manager or
director, you have a personal responsibility to promote and develop a culture that promotes equality and values diversity.
For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.
Main Duties: Professional/Clinical
Establish and maintain communication with people on routine and operational matters.
Communicate clearly with people at an appropriate level and pace.
Call patients into clinical rooms and explain testing and examination procedures.
Collect samples for Chlamydia and Gonorrhoea testing and perform urinalysis and pregnancy testing with associated reading, recording, and reporting of results.
Offer on-the-spot self-administered STI tests.
Perform venepuncture for sexually transmitted infections and routine blood tests.
Manage asymptomatic male and female patients through the clinic, providing sexual health screening, including blood tests for HIV and Syphilis.
Able to triage patients and refer those unable to be managed to the nurse or doctor, or signpost to the next available appropriate clinical session.
Process routine samples by labelling, recording, and storing appropriately.
Transport specimens to other departments as necessary.
Be aware of the equal entitlement to confidentiality for patients under 16 years old who attend the service.
Raise awareness of testing for sexually transmitted infections and treatment services, with a particular emphasis on vulnerable or at-risk communities within the area.
Provide information, advice, support, and guidance to 18-24 year olds on sexual health matters.
Actively listen and observe patient behavior and respond supportively.
Be able to check patients' pulse, blood pressure, and temperature.
Call for help in an emergency and act to contain risk.
Check information from others and confirm accuracy (e.g., patient’s identity details).
Complete paper and electronic records correctly.
Interact with patients under 18 years, taking into consideration their different needs and concerns.
Discuss complex and sensitive issues regarding sexually transmitted infections and associated conditions with a range of clinical and non-clinical staff and patients.
Distribute condoms to patients as part of the local condom schemes.
Handle and use stores, equipment, and materials safely.
Assist in maintaining a safe work environment, reporting any issues that present a risk.
Undertake service risk assessments in conjunction with the lead nurse.
Be aware of CNWL NHS Trust procedures regarding safeguarding adults and children.
Comply with CNWL NHS Trust safeguarding policies and local standard operating procedures.
Carry out tasks related to the evaluation of services when asked.
Understand own position and role in the team and know who to go to for support.
Prepare examination rooms daily by replenishing supplies and cleaning equipment.
Set and clear trolleys for examinations and procedures.
Act as the patient’s chaperone, when required, for doctors and nurses during examinations and procedures, ensuring privacy and dignity.
Observe patients’ right to confidentiality, specifically in relation to contraception and sexual health.
This advert closes on Tuesday 27 May 2025
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