Team Leader
| Posting date: | 13 May 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 12 June 2025 |
| Location: | CV37 6QW |
| Remote working: | On-site only |
| Company: | Shakespeare Birthplace Trust |
| Job type: | Contract |
| Job reference: | PF00016 |
Summary
The Shakespeare Birthplace Trust is currently looking for two Team Leaders to work with us at Shakespeare’s Birthplace during the 2025 season. The fixed term contract will average 23.625 hours per week, alternating between 27 and 20.25 hours per week and run from May 2025 concluding Sunday 2 November 2025.
You will work with the Visitor Experience Manager, Visitor Operations Manager, Visitor Reception Manager and Duty Managers to deliver a world class visitor experience and oversee aspects of day-to-day visitor operations including the supervision of staff and volunteers.
You will adhere to fire, security, Health & Safety, cash handling and data protection requirements, and understand your own role within the emergency plans. You will be responsible for holding keys – unlocking and securing the site and grounds; undertaking checks throughout the day to ensure we meet standards desired for our visitors. You will deliver admissions and secondary spend targets; and cover the Duty Manager on duty days or at meetings.
To be successful in this role you will have experience of working in a customer-facing operation, preferably in a busy visitor attraction or similar setting. You will have experience of successfully supervising a team to deliver against a range of KPIs including financial and visitor satisfaction targets. You will possess a sound understanding of customer service principles, be able to prioritise and make confident operational decisions under pressure, and have experience of cash handling, building management and security procedures.
The post holder will be required to work over seven days and Bank Holidays on a rota basis with colleagues. There will also be a requirement to manage and attend some out of hours events.
There is no closing date for applications. We will shortlist applications as they are
received and close the recruitment campaign when the role is filled. Interviews will
take place as and when applications are received and shortlisted.
Once you have sent your on-line application, we will send you a confirmation email where you will be able to increase your chance of success by completing your profile in full.
If you would like to know more and to apply please go to our jobs website: https://shakespearebtrust.jobs.people-first.com/
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
You will work with the Visitor Experience Manager, Visitor Operations Manager, Visitor Reception Manager and Duty Managers to deliver a world class visitor experience and oversee aspects of day-to-day visitor operations including the supervision of staff and volunteers.
You will adhere to fire, security, Health & Safety, cash handling and data protection requirements, and understand your own role within the emergency plans. You will be responsible for holding keys – unlocking and securing the site and grounds; undertaking checks throughout the day to ensure we meet standards desired for our visitors. You will deliver admissions and secondary spend targets; and cover the Duty Manager on duty days or at meetings.
To be successful in this role you will have experience of working in a customer-facing operation, preferably in a busy visitor attraction or similar setting. You will have experience of successfully supervising a team to deliver against a range of KPIs including financial and visitor satisfaction targets. You will possess a sound understanding of customer service principles, be able to prioritise and make confident operational decisions under pressure, and have experience of cash handling, building management and security procedures.
The post holder will be required to work over seven days and Bank Holidays on a rota basis with colleagues. There will also be a requirement to manage and attend some out of hours events.
There is no closing date for applications. We will shortlist applications as they are
received and close the recruitment campaign when the role is filled. Interviews will
take place as and when applications are received and shortlisted.
Once you have sent your on-line application, we will send you a confirmation email where you will be able to increase your chance of success by completing your profile in full.
If you would like to know more and to apply please go to our jobs website: https://shakespearebtrust.jobs.people-first.com/
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.