Medical Receptionist
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | £12.60 an hour |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | Manchester, M28 0BB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0161-25-0010 |
Summary
To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments. To receive and make telephone calls, using a helpful and problem-solving approach. To maintain good housekeeping of the admin and reception areas as well as maintain the security of the building by ensuring visitors are signed in/out. Report any issues that will affect the smooth running of the practice to your line manager. To monitor flow of patients and inform patients and staff of any delays or possible problems. To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner. To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative and clerical support to clinical staff and other members of the Practice team. To gain competency, as directed, in the use of IT applications in support of your role; including, but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR. To book appointments and recalls, ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload. To process prescription requests as directed. Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies. Scanning correspondence on to patients records as required. Liaising with the hospitals and secondary care about patient appointments and test result queries. Dealing with queries raised by Clinicians, The Management team and Patients. Processing requests from patients and others regarding medical records and medical information including ensuring appropriate consent is in place and payment is received in line with SPCT procedures. Managing stock levels and ordering of all secretarial and practice stationery. To attend and minute meetings as requested. To carry out any other duties as have reasonably been requested by the Practice Manager and not to unreasonably withhold agreement. Policies and Procedures Comply with all SPCT policies and procedures, identifying improvements where appropriate To uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information. To work within Calidcott principles and SPCTs information governance policies and protocols To report significant events via Ulysses, as per SPCT procedure. Infection Control Take individual responsibility to ensure working practice is safe and follow the policies and procedures of Salford Primary Care Together. Safeguarding responsibilities Safeguarding is everyones responsibility. Employees must at all times have regards for the need to safeguard, inclusive of modern-day Slavery and Human Trafficking and promote the welfare of children and adults at risk in line with legislation. Employees of SPCT must follow all safeguarding policies and procedures and reporting mechanisms to raise safeguarding concerns and keepup to date with safeguarding training as required. Health & Safety You must take reasonable care of your own health, safety and wellbeing, and that of your colleagues, in accordance with the Health and Safety policy. Training and Development Each staff member is required to undertake several training modules relevant to the role, both online and external sessions.