Order Processing Operative - Thornbury

Posting date:	12 May 2025
Salary:	£12.31 per hour
Hours:	Full time
Closing date:	11 June 2025
Location:	BS35
Remote working:	On-site only
Company:	Thorn Baker Recruitment
Job type:	Temporary
Job reference:	137007-1121

Summary

We are recruiting for a Order Processor to join our highly successful Optical client in the Thornbury Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.

About the Client:

Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.

Job Role:

To deliver excellent customer service whilst balancing customer demands.

Pay and Benefits:

• £12.31 per hour (working hours are 8am - 4pm)
  
• Hours: Monday to Friday (Occasional Saturdays)
  
• Company Pension up to 5% matching
  
• Life insurance - 3.5 times your salary
  
• Work within a small team (8-9 people)
  
• Share Save Scheme
  
• Quarterly bonus
  
• 33 days holiday allowance (inc bank holidays)
  

  Responsibilities?

  • Sort new orders into frame types and stock / RX
    
  • Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
    
  • Contract review and assess all orders and returns for processing
    
  • Ensure all Tess scanners are calibrated daily and maintained to good working order
    
  • Using Tess scanners, scan new orders, return order frames and paperwork for order entry
    
  • Monitoring of the dept. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
    
  • Order package frames from suppliers, logging details and monitoring receipt
    
  • To process all manual credits using AS400 and Salesforce tool
    
  • To confirm the fax or manual order via AS400
    
  • To retrieve paperwork and interrogate ordering process
    
  • To enter new orders on the ordering system
    
  • To generally assist with administrative duties as directed by the CRM Management team
    
  • To respond and action all expediter cases raised by CRM teams on Salesforce
    
  • To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays
    
  • To work Saturdays as needed by the business to service business needs
    

    Must have Qualifications/Experience:

    • Customer focused
      
    • Excellent PC and administration skill
      
    • Good communication skills - confident
      
    • Ability to work as part of a multi-disciplined team
      
    • Previous Experience of having worked in a Customer services environment.
      
    • Ability to work in a fast paced Environment
      
    • Attention to detail
      

      DESIRABLE:
      

      • Previous knowledge of working alongside or in a manufacturing environment
        
      • Understanding of optical principles
        
      • Optical glazing experience preferred
        

        Next steps:

        Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.

        If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

        NID02