Business Support Assistant C
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 11 June 2025 |
| Location: | Wrexham, Wales |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category : Sec / Admin
Location : WREXHAM CROWN BUILDINGS, Wrexham County Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary:£12.21
DUTIES AND RESPONSIBILITIES
1) To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.
2) To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.
3) To be responsible for development of accurate local databases/spread sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues
4) To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.
5) To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.
6) To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.
7) To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.
8) To be responsible for the opening, sorting and distribution of incoming and outgoing mail/faxes and to assist, as delegated, with the management of email correspondence/diary of the team and colleagues.
9) To be responsible for providing word processing support and basic excel support to the Department following Departmental and Corporate templates and any statutory requirements, e.g., Letters, Reports, Forms, Policies. To prepare power point presentations, written reports and correspondence on behalf of Managers and colleagues.
10) To be responsible for issuing items of stationery, and reporting shortages to a more senior member of staff, maintaining any stock inventories and following office procedures.
11) To undertake various straightforward financial administrative duties in line with financial regulations, e.g., coding of invoices, ordering via the procurement system. To handle small amounts of petty cash and/or be required to calculate and process payments from clients/customers which may include cash, pensions, invoices, cheques, electronic transfers.
12) To arrange meetings, invite attendees, collate and distribute documentation prior to events, booking accommodation, travel arrangements, refreshments as required. To take minutes of meetings, including writing up and circulation accurately and a timely manner.
13) To maintain and update confidential employee records for the function, i.e. sickness, leave, using the appropriate manual or electronic systems.
14) To maintain high levels of confidentiality in all areas of service provision, particularly with reference to any sensitive data or information held.
15) Ensure compliance with corporate policies and procedures including the code of corporate governance, health & safety, risk management procedures and financial regulations.
Requirement
Qualifications
5 GSCEs or equivalent experience inc English & maths
RSA II or III or ECDL or equivalent
Specialist Knowledge
Word – good keyboard skills
Excel – previous use of
PowerPoint – experience of
Specialist databases
Knowledge of the service/function
Office procedures
Experience of dealing with cash/petty cash or financial processes
Practical and Intellectual Skills
Experience of working in a busy office/location
Ability to communicate in Welsh
Experience of IT packages in the workplace or home
Good organisational skills
Ability to respond to some interruptions and adjust work priorities accordingly
Ability to work effectively in a changing environment
Ability to work in a confidential environment
Good communication skills
Ability to follow procedures, policies and organisational frameworks
Personal Attributes
Good verbal, written, numerical and communication skills
Excellent customer service skills
To be understanding and sensitive to client/customer needs
Ability to work as a positive team member
Ability to work to deadlines
Personal Circumstances
Ability to travel across the County Borough to carry out work (e.g. attend meetings / visit clients or work sites)
Equality
Knowledge of and commitment to Equality and Diversity
Understanding of the importance of Welsh Language and Culture
Location : WREXHAM CROWN BUILDINGS, Wrexham County Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary:£12.21
DUTIES AND RESPONSIBILITIES
1) To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.
2) To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.
3) To be responsible for development of accurate local databases/spread sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues
4) To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.
5) To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.
6) To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.
7) To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.
8) To be responsible for the opening, sorting and distribution of incoming and outgoing mail/faxes and to assist, as delegated, with the management of email correspondence/diary of the team and colleagues.
9) To be responsible for providing word processing support and basic excel support to the Department following Departmental and Corporate templates and any statutory requirements, e.g., Letters, Reports, Forms, Policies. To prepare power point presentations, written reports and correspondence on behalf of Managers and colleagues.
10) To be responsible for issuing items of stationery, and reporting shortages to a more senior member of staff, maintaining any stock inventories and following office procedures.
11) To undertake various straightforward financial administrative duties in line with financial regulations, e.g., coding of invoices, ordering via the procurement system. To handle small amounts of petty cash and/or be required to calculate and process payments from clients/customers which may include cash, pensions, invoices, cheques, electronic transfers.
12) To arrange meetings, invite attendees, collate and distribute documentation prior to events, booking accommodation, travel arrangements, refreshments as required. To take minutes of meetings, including writing up and circulation accurately and a timely manner.
13) To maintain and update confidential employee records for the function, i.e. sickness, leave, using the appropriate manual or electronic systems.
14) To maintain high levels of confidentiality in all areas of service provision, particularly with reference to any sensitive data or information held.
15) Ensure compliance with corporate policies and procedures including the code of corporate governance, health & safety, risk management procedures and financial regulations.
Requirement
Qualifications
5 GSCEs or equivalent experience inc English & maths
RSA II or III or ECDL or equivalent
Specialist Knowledge
Word – good keyboard skills
Excel – previous use of
PowerPoint – experience of
Specialist databases
Knowledge of the service/function
Office procedures
Experience of dealing with cash/petty cash or financial processes
Practical and Intellectual Skills
Experience of working in a busy office/location
Ability to communicate in Welsh
Experience of IT packages in the workplace or home
Good organisational skills
Ability to respond to some interruptions and adjust work priorities accordingly
Ability to work effectively in a changing environment
Ability to work in a confidential environment
Good communication skills
Ability to follow procedures, policies and organisational frameworks
Personal Attributes
Good verbal, written, numerical and communication skills
Excellent customer service skills
To be understanding and sensitive to client/customer needs
Ability to work as a positive team member
Ability to work to deadlines
Personal Circumstances
Ability to travel across the County Borough to carry out work (e.g. attend meetings / visit clients or work sites)
Equality
Knowledge of and commitment to Equality and Diversity
Understanding of the importance of Welsh Language and Culture