Welcome & Service Assistant
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Part time |
| Closing date: | 18 May 2025 |
| Location: | Speke Hall, The Walk, Liverpool, L24 1XD |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC163884 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75p/h
Duration: Fixed Term Contract until 28th February 2026
Hours: 741 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
Annualised contracts offer flexibility in working hours per week. Average working week will be 19 hours however in peak periods this will increase to cover annual leave etc. Flexibility is required over a 7 day working week for this role.
Proposed Interview date: Tuesday 27th May
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of the Welcome team working at Speke Hall with the opportunity to support the opening seasons at Hardmans House in Liverpool City Centre, which is part of our Liverpool Portfolio. You will be welcoming our visitors and answering any questions they have about their visit and providing them any information they may need to make sure they have the best experience at our property. You will play a key part in demonstrating the National Trust values with a key focus on: 'Everyone Welcome'.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to growing support for the charity. You will discuss the opportunities around National Trust memberships with our visitors to provide them the details and opportunity to support our conservation work within the charity.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Salary: £12.75p/h
Duration: Fixed Term Contract until 28th February 2026
Hours: 741 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
Annualised contracts offer flexibility in working hours per week. Average working week will be 19 hours however in peak periods this will increase to cover annual leave etc. Flexibility is required over a 7 day working week for this role.
Proposed Interview date: Tuesday 27th May
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of the Welcome team working at Speke Hall with the opportunity to support the opening seasons at Hardmans House in Liverpool City Centre, which is part of our Liverpool Portfolio. You will be welcoming our visitors and answering any questions they have about their visit and providing them any information they may need to make sure they have the best experience at our property. You will play a key part in demonstrating the National Trust values with a key focus on: 'Everyone Welcome'.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to growing support for the charity. You will discuss the opportunities around National Trust memberships with our visitors to provide them the details and opportunity to support our conservation work within the charity.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places