Senior Support Engineer
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £32,990.58 per year |
| Additional salary information: | depending on qualifications and expertise |
| Hours: | Full time |
| Closing date: | 26 May 2025 |
| Location: | Watford, Hertfordshire |
| Remote working: | On-site only |
| Company: | West Herts College |
| Job type: | Permanent |
| Job reference: | 2970W |
Summary
We are looking to recruit a full-time Senior Support Engineer within our Service Delivery team.
We are looking for an appropriately qualified and experienced individual to work within our IT & Systems team across our campuses in Watford, Luton and Hemel Hempstead.
You'll work alongside a team to provide technical support for curriculum implementation and business operations. It's important to have strong troubleshooting skills at a second-line level, along with hands-on experience in installing, configuring, and resolving issues with hardware and software.
You should also be confident in diagnosing problems, evaluating situations, and coming up with effective solutions.
The role requires the ability to work both independently and as part of a team, as well as within the wider organisation. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required.
Qualifications/Expertise required:
HNC / HND / Degree / professional technical qualification in a technical IT-related subject
ITIL Foundation Certificate
Microsoft Configuration Manager
Azure AD and Intune
Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting,
Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.
You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you’ll be actively encouraged to upskill.
You can access a wide range of discounts and benefits, including a cycle-to-work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday.
The closing date for applications is Monday 26th May 2025.
For more information, please contact Human Resources on 01923 812333 or by emailing jobs@westherts.ac.uk.
WHC Group is positive about disabled people. If you need help applying for this role please contact the Human Resources department.
We are looking for an appropriately qualified and experienced individual to work within our IT & Systems team across our campuses in Watford, Luton and Hemel Hempstead.
You'll work alongside a team to provide technical support for curriculum implementation and business operations. It's important to have strong troubleshooting skills at a second-line level, along with hands-on experience in installing, configuring, and resolving issues with hardware and software.
You should also be confident in diagnosing problems, evaluating situations, and coming up with effective solutions.
The role requires the ability to work both independently and as part of a team, as well as within the wider organisation. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required.
Qualifications/Expertise required:
HNC / HND / Degree / professional technical qualification in a technical IT-related subject
ITIL Foundation Certificate
Microsoft Configuration Manager
Azure AD and Intune
Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting,
Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.
You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you’ll be actively encouraged to upskill.
You can access a wide range of discounts and benefits, including a cycle-to-work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday.
The closing date for applications is Monday 26th May 2025.
For more information, please contact Human Resources on 01923 812333 or by emailing jobs@westherts.ac.uk.
WHC Group is positive about disabled people. If you need help applying for this role please contact the Human Resources department.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.