Senior Service Designer
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £55,557 to £66,058 per year |
| Additional salary information: | For further salary details, please see the 'Benefits' section. |
| Hours: | Full time |
| Closing date: | 22 May 2025 |
| Location: | NE98 1YX |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 403411/5 |
Summary
Within the Department DWP Digital is transforming DWP’s services by unlocking the potential of leading-edge technologies and ways of working. DWP are focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people.
This role is within our Digital Channels team which sits within the Digital Modernisation and Efficiency Directorate. This is transforming the way we simplify our services to provide user-centric common experiences for our customers and colleagues.
You will work within the Customer Experience team to understand the current and future landscape of common journeys across DWP channels. You will provide design expertise to correctly identify and define problems, aiding to the channel strategy for DWP.
You will work with stakeholders from within Digital, more broadly across the whole of DWP and Cross-Government departments to ensure that Service Design expertise is represented.
As a Senior Service Designer you are an experienced practitioner. You will have experience in driving awareness of service performance and improvement needs which have resulted in successful service outcomes.
You are able to analyse and understand user needs, business and policy goals and use storytelling and visualisations to articulate whole services, both end-to-end and front-to-back, across business areas or departments in order to solve complex problems.
You demonstrate good working knowledge of service design in practice and can establish and maintain service design methods including guidance, tools and patterns, your team can use to solve complex problems and reach outcomes.
You can lead communication with stakeholders at varying levels of seniority and facilitate conversations, collaboration and consensus that support the team strategy, drive decision-making and achieve outcomes across teams and business areas.
You will support the DWP service design community by, contributing to meet-ups to create connections and share work openly, actively supporting and mentoring team members, promoting the capability of service design in and beyond the department and participating in recruitment activities.
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