Care Navigator
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | Nottingham, NG7 2QW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1807-25-0002 |
Summary
Job Purpose The Care Navigator is a key front-line role, providing a vital link between patients and the clinical services offered by the health centre. They help ensure patients access the right care, at the right time, in the right place. By supporting efficient service delivery and offering person-centred guidance, the Care Navigator plays an essential part in enhancing both patient experience and clinical workflow. Key ResponsibilitiesPatient Access & Navigation Act as the first point of contact for patients seeking appointments or advice. Help patients understand and access the appropriate clinical or support services (GP, nurse, mental health practitioner, community resources). Proactively signpost to health centre services, student wellbeing resources, or external agencies when appropriate. Administrative & Coordination Duties Manage appointment bookings using the clinical system (e.g., EMIS, SystmOne). Support clinical triage processes by gathering relevant information in a sensitive and confidential manner. Handle enquiries in person, over the phone, or via digital platforms efficiently and compassionately. Support to Clinical Staff Ensure clinicians have the information and materials needed for smooth patient care. Liaise with other departments (e.g., university wellbeing teams, safeguarding leads) as needed to coordinate care. Wellbeing & Service Promotion Actively promote health campaigns, student wellbeing initiatives, and mental health support. Contribute to a positive, supportive work environment with a shared focus on both patient and staff wellbeing.