Service Improvement Officer (Revenues / Benefits) (4 posts) - REQ04183 - 423482
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £33,558.00 to £38,811.00 per year |
| Hours: | Full time |
| Closing date: | 26 May 2025 |
| Location: | Motherwell, ML1 1AB |
| Company: | North Lanarkshire Council |
| Job type: | Permanent |
| Job reference: | 423482 |
Summary
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate. *Fusion Assets, NLP LLP
Chief Executive’s Office
Finance and Technology
Service Improvement Officer
Salary-NLC9 - £33,558 - £38,811
Based in the Revenues or Benefits Team you will report to the Revenue and Benefits Manager (Revenues) or (Benefits) and will carry out the tasks associated with running an efficient and effective Revenues and Benefits service.
Your responsibilities will include supporting the development of processes and procedures with the aim of improving the performance of either the Revenues Team which includes Council Tax,
Non-Domestic Rates and Scottish Welfare Fund or Benefits Team which includes Housing Benefit, Council Tax Reduction, Blue Badge and Free School Meals.
The post will also assist the Revenue and Benefits Manager (Revenues) or (Benefits) in ensuring that there’s an improved customer service experience provided by the Revenue and Benefit Teams. Liaison with internal and external stakeholders will be a requirement.
Knowledge of Microsoft Office packages, good communication, literacy and numeracy skills, a positive attitude, and the ability to work on your own initiative as well as part of a team are all considered essential qualities.
The successful candidates will be subject to a criminal records check provided by Disclosure Scotland.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit the myjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see our Recruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Proud member of the Disability Confident employer scheme