Customer Services Officer
| Posting date: | 12 May 2025 |
|---|---|
| Salary: | £26,172.56 per year |
| Hours: | Full time |
| Closing date: | 23 May 2025 |
| Location: | Stafford, Staffordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Housing Plus Group |
| Job type: | Permanent |
| Job reference: | 641 |
Summary
Job Title: Customer Services Officer
Salary: £26,172.56 per annum
Location: Stafford (with hybrid working)
Hours: 37 hours per week, permanent
We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The role
We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support that maintains this trust.
You’ll be handling a wide variety of incoming customer communications via phone, email and social media. We’ll expect you to pay close attention to people’s individual needs and use all your initiative to work with other departments and ensure an effective response.
What skills and experience we are looking for:
Good experience of customer contact, preferably in a busy call handling environment.
Good IT skills, including Word and Excel, with the aptitude to learn more.
Clear and concise verbal and written communication.
A problem-solving mindset.
Ability to handle sensitive enquiries and difficult conversations with diplomacy.
We can offer you
The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
We are one of the leading providers of housing, care and support services in the West Midlands.
With over 33,000 homes across Shropshire, Staffordshire and Telford & Wrekin, we believe everyone deserves a safe, comfortable and affordable place to live.
Whether it’s helping you find a new home, providing care to help you stay independent, or looking after your neighbourhood, we create places people are proud to call home.
We’re a forward-thinking organisation and everyone here shares a real passion for helping the people and communities we serve. We have extra support services for customers who need it, including money advice and help for people seeking employment.
We’re also doing our bit to tackle the housing crisis by committing to build at least 1,000 new affordable homes each year. This includes social and affordable homes, low-cost home ownership and other schemes to help people get on the housing ladder such as rent-to-buy.
Over the next few years, we’re aiming to become a 40,000-home association, supporting over 80,000 customers. It's not just about numbers - it's about the impact we have every single day.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Friday 23rd May 2025 - interviews may take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Salary: £26,172.56 per annum
Location: Stafford (with hybrid working)
Hours: 37 hours per week, permanent
We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The role
We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support that maintains this trust.
You’ll be handling a wide variety of incoming customer communications via phone, email and social media. We’ll expect you to pay close attention to people’s individual needs and use all your initiative to work with other departments and ensure an effective response.
What skills and experience we are looking for:
Good experience of customer contact, preferably in a busy call handling environment.
Good IT skills, including Word and Excel, with the aptitude to learn more.
Clear and concise verbal and written communication.
A problem-solving mindset.
Ability to handle sensitive enquiries and difficult conversations with diplomacy.
We can offer you
The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
We are one of the leading providers of housing, care and support services in the West Midlands.
With over 33,000 homes across Shropshire, Staffordshire and Telford & Wrekin, we believe everyone deserves a safe, comfortable and affordable place to live.
Whether it’s helping you find a new home, providing care to help you stay independent, or looking after your neighbourhood, we create places people are proud to call home.
We’re a forward-thinking organisation and everyone here shares a real passion for helping the people and communities we serve. We have extra support services for customers who need it, including money advice and help for people seeking employment.
We’re also doing our bit to tackle the housing crisis by committing to build at least 1,000 new affordable homes each year. This includes social and affordable homes, low-cost home ownership and other schemes to help people get on the housing ladder such as rent-to-buy.
Over the next few years, we’re aiming to become a 40,000-home association, supporting over 80,000 customers. It's not just about numbers - it's about the impact we have every single day.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Friday 23rd May 2025 - interviews may take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.