Patient Liaison Officer
| Posting date: | 09 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 18 May 2025 |
| Location: | Norwich, NR1 4NU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5800-25-0010 |
Summary
The post holder will be required to; Facilitate the patient / carer / relative feedback either by telephone, email, or face-to-face advising on the appropriate method to meet their needs, discussing their concerns in order to seek opportunities to provide early resolution. Directing concerns to the appropriate staff ensuring compliance with the practices complaints policies and procedures to the satisfactory conclusion of the complainant. To demonstrate understanding, empathy, and discretion when dealing with both simple and complex issues in sometimes challenging circumstances. Feedback all complaints to the practice management team, in order to create opportunities for practice growth and development. Discuss both positive and negative feedback with team members. Monitor and action all complaints in a timely manner and in line with Lionwood Medical Practices policies and procedures. Monitoring of the Friends and Family Test and patient experience feedback Produce reports on Patient Experience Feedback Provide advice to practoce staff on matters pertaining to patient experience and quality improvement Maintain patient information / leaflets process. Support practice wide patient experience projects through effective project management skills.