Operations Manager
| Posting date: | 09 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 June 2025 |
| Location: | Greater London, E29LH |
| Company: | Cycas Hospitality UK Ltd |
| Job type: | Contract |
| Job reference: | ORG2206-JK1307504LonOM |
Summary
We are looking for an Operations Manager for a fixed term at Four Points Flex by Sheraton London Shoreditch East.
All the perks you deserve:
• Exclusive member and Friends & Family rates at Marriot Hotels & Cycas Hospitality Hotels worldwide.
• Team meals on duty.
• Keep your vibes positive with free counselling sessions through our health plan.
• Access to Free Medical healthcare plans.
• Workplace pension scheme.
• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
• Continuous learning & development opportunities.
About Us
The Four Points Flex by Sheraton Shoreditch East located in the heart of East London, will be one of the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Flex by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.
We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Flex by Sheraton follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.
We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.
YOUR CORE PURPOSE WILL BE:
To oversee the operational management of the hotel, including Guest Services, House Keeping, Food & Beverage and Reservations. Working closely with the GM and being the ‘go to’ person in their absence.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development.
Assist in managing day to day hotel operations by maximising financial returns, driving our people first culture, whilst creating and maintaining a unique guest experience.
Execute brand standards and all operational initiatives of the brand, with a keen focus on health and safety, compliance and through developing a strong team culture, promote awareness of the hotel and brand in the local community.
Overseeing all meetings and events, working alongside meetings team from enquiry stage through to delivery of event.
To support with initiatives and to the overall objectives of the business in terms of revenues, costs, and teamwork – developing your personal competency levels.
Be the guarantor of guest satisfaction, positioning yourself as a benchmark for quality.
Your role will report to the General Manager, and you will be required to deputise in their absence.
WHAT YOU SHOULD BRING:
Minimum 3 year’s previous experience of a management role, from an Internationally recognised branded hotel – Marriott experience will be preferred
Keen ability to analyse performance metrics
Know how to set and manage a budget to achieve optimal returns
Candidates with a strong Duty Management and Food & Beverage background are preferred
A good working knowledge of Opera PMS, and Symphony is desired
Previous work experience in a Marriott Brand is desired
About Cycas Hospitality
At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
All the perks you deserve:
• Exclusive member and Friends & Family rates at Marriot Hotels & Cycas Hospitality Hotels worldwide.
• Team meals on duty.
• Keep your vibes positive with free counselling sessions through our health plan.
• Access to Free Medical healthcare plans.
• Workplace pension scheme.
• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
• Continuous learning & development opportunities.
About Us
The Four Points Flex by Sheraton Shoreditch East located in the heart of East London, will be one of the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Flex by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.
We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Flex by Sheraton follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.
We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.
YOUR CORE PURPOSE WILL BE:
To oversee the operational management of the hotel, including Guest Services, House Keeping, Food & Beverage and Reservations. Working closely with the GM and being the ‘go to’ person in their absence.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development.
Assist in managing day to day hotel operations by maximising financial returns, driving our people first culture, whilst creating and maintaining a unique guest experience.
Execute brand standards and all operational initiatives of the brand, with a keen focus on health and safety, compliance and through developing a strong team culture, promote awareness of the hotel and brand in the local community.
Overseeing all meetings and events, working alongside meetings team from enquiry stage through to delivery of event.
To support with initiatives and to the overall objectives of the business in terms of revenues, costs, and teamwork – developing your personal competency levels.
Be the guarantor of guest satisfaction, positioning yourself as a benchmark for quality.
Your role will report to the General Manager, and you will be required to deputise in their absence.
WHAT YOU SHOULD BRING:
Minimum 3 year’s previous experience of a management role, from an Internationally recognised branded hotel – Marriott experience will be preferred
Keen ability to analyse performance metrics
Know how to set and manage a budget to achieve optimal returns
Candidates with a strong Duty Management and Food & Beverage background are preferred
A good working knowledge of Opera PMS, and Symphony is desired
Previous work experience in a Marriott Brand is desired
About Cycas Hospitality
At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***