Debt Helpline Assistant
| Posting date: | 09 May 2025 |
|---|---|
| Salary: | £24,008 per year |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Darwen, Lancashire |
| Remote working: | On-site only |
| Company: | Debt Advice Foundation |
| Job type: | Permanent |
| Job reference: | DAF01 |
Summary
About us
Debt Advice Foundation is a registered national debt advice and education charity in England and Wales (no. 1148498).
The charity operates a free, national telephone debt counselling service as well as a financial capability education programme for schoolchildren.
As the cost of living continues to rise, we are expecting demand for our debt advice service to increase, which is why we are seeking additional debt advisers to join our team.
Key skills and experience
Experience of working in a contact centre environment will be required. Candidates that do not meet this requirement will not be considered for this role.
Candidates that meet the relevant experience will be fully trained within this role.
Responsibilities
Deliver a professional, impartial, pragmatic and outcome focused telephone advice service to all clients whilst working to company best practice, compliance and quality standards.
As you complete your training your role will expand and you will be equipped to provide callers with advice on the following areas: Income maximisation, budgeting, priority debts, unsecured debts, formal and informal debt solutions.
We operate a banded salary structure and successfully completing stages of training is rewarded by increased salary.
Debt Advice Foundation is a registered national debt advice and education charity in England and Wales (no. 1148498).
The charity operates a free, national telephone debt counselling service as well as a financial capability education programme for schoolchildren.
As the cost of living continues to rise, we are expecting demand for our debt advice service to increase, which is why we are seeking additional debt advisers to join our team.
Key skills and experience
Experience of working in a contact centre environment will be required. Candidates that do not meet this requirement will not be considered for this role.
Candidates that meet the relevant experience will be fully trained within this role.
Responsibilities
Deliver a professional, impartial, pragmatic and outcome focused telephone advice service to all clients whilst working to company best practice, compliance and quality standards.
As you complete your training your role will expand and you will be equipped to provide callers with advice on the following areas: Income maximisation, budgeting, priority debts, unsecured debts, formal and informal debt solutions.
We operate a banded salary structure and successfully completing stages of training is rewarded by increased salary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.