Patient First Practitioner | University Hospitals Dorset NHS Foundation Trust
| Posting date: | 09 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £46,148 - £52,809 per annum |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Bournemouth, BH7 7DW |
| Company: | Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7172953/153-CO04519 |
Summary
Build strong working relationships with Directorates / Care Groups and divisional leaders by providing direct coaching to deploy the entire management system at Directorate / Care Group level. Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.
Deliver training sessions in the Patient First Improvement System (PFIS), both face to face and virtually, to front line clinical and non-clinical teams, and divisional and corporate leaders, which will support them to identify and analyse problem areas that are affecting quality, patient and staff experience and / or productivity, and develop appropriate solutions to improve their service.
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
• Act as a coach, ensuring the use of the correct coaching approaches as required. Including the PFIS step 3 coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback.
• Provide ‘fair challenge’ at frontline, Directorate / Care Group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed.
• Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification.
This advert closes on Sunday 25 May 2025
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