HELP DESK OPERATOR
| Posting date: | 08 May 2025 |
|---|---|
| Salary: | £32,500 to £36,000 per year |
| Hours: | Full time |
| Closing date: | 07 June 2025 |
| Location: | 103 Tachbrook Street, London, England, SW1V 2QA |
| Remote working: | On-site only |
| Company: | PIMLICO BITS AND PC LTD |
| Job type: | Permanent |
| Job reference: |
Summary
1.Serve as the first point of contact for users requiring technical assistance via phone, email, or chat.
2.Log, track, and manage support tickets using help desk software.
3.Diagnose and resolve basic technical issues related to hardware, software, networks, and applications.
4.Escalate complex issues to the appropriate IT team members when necessary.
5.Provide remote troubleshooting and support for employees working offsite.
6.Assist in setting up new user accounts, software installations, and device configurations.
7.Maintain accurate records of issues and resolutions for reporting and analysis.
8.Deliver excellent customer service by maintaining a friendly and professional approach.
9.Follow company IT policies and security guidelines to ensure data protection.
10.Conduct user training on basic IT functionalities and best practices.
2.Log, track, and manage support tickets using help desk software.
3.Diagnose and resolve basic technical issues related to hardware, software, networks, and applications.
4.Escalate complex issues to the appropriate IT team members when necessary.
5.Provide remote troubleshooting and support for employees working offsite.
6.Assist in setting up new user accounts, software installations, and device configurations.
7.Maintain accurate records of issues and resolutions for reporting and analysis.
8.Deliver excellent customer service by maintaining a friendly and professional approach.
9.Follow company IT policies and security guidelines to ensure data protection.
10.Conduct user training on basic IT functionalities and best practices.