Customer Experience Specialist, Sales - South London (Part-Time)
| Posting date: | 08 May 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 07 June 2025 |
| Location: | Croydon, London |
| Remote working: | On-site only |
| Company: | Tesla Motors Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Time Type: Part-Time (20 hours per week)
Location: South London (Croydon)
Here at Tesla our mission is to accelerate the world’s transition to sustainable energy. As a Sales Customer Experience Specialist at Tesla, you'll be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a member of our wider Sales and Delivery team, you'll play a key role in shaping the success of our business by creating meaningful connections and supporting sales growth. You'll also have the opportunity to cooperate with wider teams and display a one-team mentality to achieve our sales and delivery targets.
Responsibilities
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide a great customer service by understanding customer needs, answering their questions and objections, selling the test drive experience, and generally ensuring a positive and memorable experience.
- Efficiently manage and organize lead data, maintaining accuracy and completeness in our systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
Requirements
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla products i.e. vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Experience delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work weekends and evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Location: South London (Croydon)
Here at Tesla our mission is to accelerate the world’s transition to sustainable energy. As a Sales Customer Experience Specialist at Tesla, you'll be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a member of our wider Sales and Delivery team, you'll play a key role in shaping the success of our business by creating meaningful connections and supporting sales growth. You'll also have the opportunity to cooperate with wider teams and display a one-team mentality to achieve our sales and delivery targets.
Responsibilities
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide a great customer service by understanding customer needs, answering their questions and objections, selling the test drive experience, and generally ensuring a positive and memorable experience.
- Efficiently manage and organize lead data, maintaining accuracy and completeness in our systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
Requirements
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla products i.e. vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Experience delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work weekends and evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.