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Principal End User Services Engineer
| Posting date: | 08 May 2025 |
|---|---|
| Salary: | £54,550.00 to £61,412.00 per year |
| Additional salary information: | £54550.00 - £61412.00 a year |
| Hours: | Full time |
| Closing date: | 22 May 2025 |
| Location: | Tonypandy, CF40 1AG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | H9110-25-0644 |
Summary
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The post holder will support the delivery of End User Computing services within the team. This will involve all elements of EUC service delivery. The post holder will be expected to provide specialist advice across the range of Digital services, and where applicable, work within formal or informal projects to coordinate and complete technical tasks. Where the post holder has specialised skills and experience, they will be required to inform the strategic planning and roadmap development activities. Principal Responsibilities The post holder will : Be the technological and engineer lead for End User Services and wider associated teams.Deliver and support adoption of End User Services technologies such as Microsoft 365.Leads End User Compute team critical to the organisations performance through the delivery of stable EUC platforms that meet organisational needs and are compliant with current security regulation, within time and budget.Works with Head of End User Services and Lead Architect to define new architectures, standards, and methods for large-scale enterprise systems.Identifies and utilises automation capabilities across the environment and establishes process and procedures that promote efficiency, solving day-to-day user problems.Lead and support on incident investigation and problem resolutions to protect availability targets.Supports the development of an ambitious and compelling technical roadmap to meet the needs of the business and defined technology strategy, collaborating with stakeholder groups across Digital Systems, Digital Intelligence, Compliance & Design, Digital Transformation, and Cyber Security.Leads the implementation of continuous improvement opportunities to improve the infrastructure engineering team processes, including network and infrastructure performance and health through audits and consistent reporting.Leads the automation of cloud infrastructure provisioning and configuration management, self-service, infrastructure-as-code services, auto scale initiatives, and DevOps deployment.Supports the Head of End User Services in the design and delivery of technology strategy in the End User Services space.Ability to influence strategy for policy, technical decisions, business change initiatives and organisational objectives.Ability to analyse complex problems and concepts, reaching sound decisions based on all available information.Working closely with senior leaders and a broad range of stakeholders within a complex environment, building credibility and utilising communication and influencing skills to establish effective relationships and set clear strategic direction.Operates as an technical SME within own field of expertise, driving technical decisions, technology choices, pursuing innovation and contributes to group level discussion around architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation.Builds best-in-class EUC engineering by ensuring that EUC and components are well-defined, secure, reliable, diagnosable, actively monitored and reusable.Provides advanced, high level guidance on system architecture and recommends solutions in alignment with systems engineering best practices and with the overall CTMUHB architecture strategy.Provides operational stability across all EUC Platforms with a strong focus on customer and CTMUHB internal user system availability for both legacy and future system estates. Ensures our EUC platforms are fit for purpose, with adequate resilience, appropriate levels of security and capable of supporting the CTMUHBs preferred ways of working.Responsible for the planning, development, review, update, upgrade and introduction of major new Digital systems to meet user requirementsDrives the use of cloud technologies including making those technologies easy for others to consume.Influences Cloud usage strategies to maximise security, monitoring (performance and usage), efficiency and cost optimisation.Inspires and embeds an Agile and DevOps mind set across EUC and wider IT.Management of day to day team and capability provision of permanent and external contractor resources as well as commercial engagement with third-party suppliers for the Digital EUC areas.Mentors, coaches, and manages team to develop current and future team capabilities and ensure performance in delivering the most impactful features to both internal and external users of the CTMUHB.Inspire the teams to keep an open mind and explore innovative ways to solve problems, facilitating the teams work and removing blockers when they occur.Management of standards, policy, processes and best practice in collaboration with other teams and design authorities and sharing/publicising this knowledge.Financial management of software technologies including commercial focus on provisioning with regular reviews of adequacy of licensing and value for money.Representing CTMUHB at both local and national service management boards.Ability to identify and rationalise interdependencies between multiple issues in complex delivery environments.Develop and implement policies relating to EUC services that could impact across CTMUHB.Agreement with MS regarding buying the right version recommendation.Option appraisal for software, making recommendations on best product to procure. The post holder will undertake other relevant duties as agreed with the Head of End User Services and Assistant Director of Digital Delivery, and commensurate with the banding of this role. The purpose of the role should remain constant, but the duties and responsibilities may vary over time within the role and level of the post.