Service Designer
| Posting date: | 08 May 2025 |
|---|---|
| Salary: | £44,720 to £52,130 per year |
| Additional salary information: | National pay locations: Manchester, Sheffield, £44,720 - £47,850 London pay locations: Croydon, London, £48,720 - £52,130 You may be eligible for an additional non-pensionable allowance, pending a Capability and Skills assessment, with a value of up to £1 |
| Hours: | Full time |
| Closing date: | 22 May 2025 |
| Location: | London |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 404603/2 |
Summary
The Science, Technology, Research and Analysis (STAR) Group sits at the heart of the Home Office. The group ensures the best evidence and analysis are used to address the strategic issues facing the department. We also provide the science, technology, data, and international insights and collaboration capabilities to drive delivery.
We’re looking for a Service Designer to help us deliver impactful policies in the policing and national security space, including combatting violence against women and girls, counter-terrorism, and crime and drugs policy.
This is an exciting opportunity to shape the future and support our mission to deliver exceptional public services that work for everyone.
The Home Office Policy and Innovation Lab (‘CoLab’) is a creative team of designers and researchers, that work closely with policy and operations teams to bring user-centred approaches to policy making.
CoLab works in policy spaces that require a deeper understanding of service users, like how to better support survivors of modern slavery or exploring what a better experience of the criminal justice system looks like.
This role will support senior CoLab colleagues as part of a multi-disciplinary team, to help ensure that users are embedded at the heart of all our policies and services.
We’re looking for people who are collaborative, inclusive, open to learning and who are empathetic towards their colleagues and users. A healthy balance of determinism and pragmatism will be needed to work on our complex projects, as well as the motivation to deliver high quality work in tight timelines.
Responsibilities include:
- Identifying opportunities to improve the performance or management of existing policies and services.
- Creating compelling solutions by drawing on multiple inputs, such as user research, operational insight, data patterns, organisational intent.
- Understanding and appropriately balancing the needs of users, providers and government when making design decisions.
- Creating service visualisations, diagrams, and lo-fi prototypes to share and test ideas.
- Planning, managing and delivering workshop sessions, including scheduling sessions, recruiting participants as well as raising any blockers to design activities.
- Communicating findings and recommendations to stakeholders.
Working Pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week over 4 days due to business requirements.
Travel
Occasional travel may be required to other Home Office locations.
Pay Framework Allowance (PFA)
You may be eligible for an additional non-pensionable allowance, pending a Capability and Skills assessment, with a value of up to £12,680.
The advertised role is part of the Home Office Government Digital and Data Profession. This role has access to a Digital Capability-Based Allowance. Applicants who are successful at interview will be invited to complete a Capability and Skills Assessment post-interview. Any allowance awarded will be based on the assessment of your capability against the six skills advertised for this role. Please see the attached candidate pack for more information.
The allowance values are set by the Home Office, subject to remaining in a qualifying role, and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.
For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.
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