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Infrastructure Engineer

Job details
Posting date: 08 May 2025
Salary: £37,300 to £44,191 per year
Additional salary information: National pay locations: Manchester, Sheffield, £37,300 - £39,911 London pay locations: Croydon, £41,300 - £44,191 This post is eligible for a DDaT Recruitment and Retention Allowance (RRA) up to £5000.
Hours: Full time
Closing date: 22 May 2025
Location: Sheffield
Company: Government Recruitment Service
Job type: Permanent
Job reference: 404619/3

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Summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

You will be part of DDAT’s cutting-edge Shared Applications Service L2 Support (SAS L2) Team which conducts real-time monitoring of the core technology, infrastructure, applications, and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/7/365 support and recovery.

You will be part of a SAS L2 team focused on providing an industry-leading approach to technical estate management, exploiting the latest technologies, techniques, and service management best practices to provide innovative solutions for real-time monitoring, automation, and industrialisation of services.

An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.
Shared Application Services (SAS) is a fast-growing business area within the Home Office. We are consolidating and growing our capabilities in application development and support. SAS uses the very latest technologies and will continue to evolve and adapt as new technologies come along.

You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, external suppliers, the Information Technology Operations Centre (ITOC) and Cyber-Security Operations Centre (CSOC), to ensure services are effectively monitored, incidents are addressed by hands on L2 intervention and services are restored within agreed service level agreements.

Your main day to day responsibilities will include:

  • Building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
  • Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
  • Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
  • Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures.
  • Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
  • Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions.
  • Line management responsibilities may be required in the future.

Working Pattern

This role is available on a full-time basis with the option of compressed hours working.

We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location.

Travel

Some occasional travel may be required to other Home Office locations.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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