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Customer Experience Coordinator

Job details
Posting date: 07 May 2025
Salary: £24,464 per year
Hours: Full time
Closing date: 06 June 2025
Location: s1
Remote working: On-site only
Company: CP Management Solutions LTD
Job type: Permanent
Job reference: CUST COORD SHEFFIELD-445973

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Summary

Job Title: Customer Experience Coordinator

Location: Sheffield, South Yorkshire, England

Total Salary: £24,464 per annum

    • Job Type: Temporary to Permanent
    • Hours: Monday to Friday working hours from 8:00 am to 4:30 pm

    Duties:

      • Strong communications skills both verbal and written.
      • All actions to be outcome driven.
      • Good organisational skills and housekeeping
      • Team player and able to work on own initiative and self-motivation.
      • Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
      • Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
      • Book appointments for both reactive and planned works for trades.
      • Supporting customers with choosing their material choices for reinstatement works.
      • Interim invoicing for reinstatement works.
      • Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
      • To provide outstanding customer service always, remaining courteous and professional.
      • Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
      • Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
      • Understanding of all contracts you are responsible for.
      • Appointing and issuing purchase orders and communicating with suppliers as and when required.
      • Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.

      Qualifications:

        • Previous experience in customer service or administration.
        • Strong organizational and communication skills.

        Training:

          • 2 weeks training starting from January 29th, 2024, in Tamworth, Staffordshire - all expenses paid for!

          Note:

            • A DBS Check will be undertaken during the first 2 weeks of employment.

            Benefits:

              • 29 days holiday (including bank holidays) and other additional benefits.

              How to Apply:

              For more information or to apply, contact Zana at 07442925912 or zana@coregroup.org.uk . Please include "Customer Experience Coordinator Application" in the subject line.

              Join our team and be part of shaping positive customer experiences in the restoration and construction industry!

              Apply for this job