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Customer Experience Coordinator

Job details
Posting date: 07 May 2025
Salary: £24,464 per year
Hours: Full time
Closing date: 06 June 2025
Location: s1
Remote working: On-site only
Company: CP Management Solutions LTD
Job type: Permanent
Job reference: CUST COORD SHEFFIELD-445973

Summary

Job Title: Customer Experience Coordinator

Location: Sheffield, South Yorkshire, England

Total Salary: £24,464 per annum

    • Job Type: Temporary to Permanent
    • Hours: Monday to Friday working hours from 8:00 am to 4:30 pm

    Duties:

      • Strong communications skills both verbal and written.
      • All actions to be outcome driven.
      • Good organisational skills and housekeeping
      • Team player and able to work on own initiative and self-motivation.
      • Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
      • Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
      • Book appointments for both reactive and planned works for trades.
      • Supporting customers with choosing their material choices for reinstatement works.
      • Interim invoicing for reinstatement works.
      • Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
      • To provide outstanding customer service always, remaining courteous and professional.
      • Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
      • Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
      • Understanding of all contracts you are responsible for.
      • Appointing and issuing purchase orders and communicating with suppliers as and when required.
      • Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.

      Qualifications:

        • Previous experience in customer service or administration.
        • Strong organizational and communication skills.

        Training:

          • 2 weeks training starting from January 29th, 2024, in Tamworth, Staffordshire - all expenses paid for!

          Note:

            • A DBS Check will be undertaken during the first 2 weeks of employment.

            Benefits:

              • 29 days holiday (including bank holidays) and other additional benefits.

              How to Apply:

              For more information or to apply, contact Zana at 07442925912 or zana@coregroup.org.uk . Please include "Customer Experience Coordinator Application" in the subject line.

              Join our team and be part of shaping positive customer experiences in the restoration and construction industry!