Pensions Administrator - Sheffield
| Posting date: | 07 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 June 2025 |
| Location: | Sheffield, S98 6HR |
| Company: | Reed Talent Solutions |
| Job type: | Contract |
| Job reference: | ANG02860-334853 |
Summary
About the role
Angard Staffing is the dedicated provider of agency support staff for Royal Mail’s HR services centre based in Sheffield. Due to an increase in workload volumes, we are looking for candidates with great attention to detail, excellent administration, and communication skills to join our inclusive and friendly team on a temporary basis.
Job Details:
• Role: Pensions Administrator
• Location: Royal Mail, Pond Street, Sheffield, S98 6HR (Hybrid - 2 days per week in the office)
• Start Date: Immediate
• Pay Rate: £13.41 per hour
• Contract: Temporary (16 weeks, with potential extension for this to be extended)
• Hours: Around 35 hours per week
Job purpose
- To calculate and process pension benefits for members of the Royal Mail Pension Plan to agreed service and quality standards; and to work flexibly as part of a larger team across other service streams where required
Key accountabilities
- Calculate and process members’ benefits based on their entitlements under the rules of the Royal Mail Pension Plan
- Communicate member pension entitlements and resolve member queries
- To deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification
- To play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks.
- To take responsibility for own personal and professional development
- To ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service.
- To develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service
- Undertake work in different teams within the Pension Service Centre according to business need, including Activations, Bereavements, s, Additional Benefits, Payroll, Plan Finance and Pensions Data Management.
Key knowledge, skills, experience
- Strong English Language and Mathematics skills
- Possess or be willing to study for a professional pensions or payroll qualification via a Workplace Pensions Apprenticeship scheme
- Ideally have track record/demonstrable record as an experienced pensions or payroll practitioner with a broad understanding of pensions legislation, particularly DB and Career Average schemes in a public sector environment
- Proven experience of delivering a professional, customer focussed service
- Strong numeracy skills
- Demonstrably strong written and verbal communication skills
- A track record of working flexibly to ensure that customer requirements are delivered
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
- Proven planning and organisational skills, including experience of delivering to demanding timescales
- Effective problem-solving ability
- Well-developed analytical and reporting skills
- To exhibit behaviours that exceeds our customer’s expectations
Proud member of the Disability Confident employer scheme