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Community Navigator
| Posting date: | 07 May 2025 |
|---|---|
| Salary: | £22,983 to £24,218 per year |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | Greater Manchester, North West England |
| Remote working: | On-site only |
| Company: | Citizens Advice SORT Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
As a Community Navigator, you’ll be a vital and visible community resource, responsible for engaging and supporting clients in a community venue. You will be responsible for developing effective working relationships with community partners. Your primary responsibilities will cover three main areas:
Crisis Support - As a Community Navigator you will be trained to identify clients in crisis while providing energy vouchers and food vouchers referrals; in addition to fast-tracking them, if needed, to our generalist or specialist help - most commonly debt, benefit, and housing
Assisted Digital Support - You’ll support people to access and complete essential online services, and will work with local authority digital inclusion leads to help the region achieve its ambitions for residents to be 100% digital-enabled
Move clients forward - You’ll ensure that everyone you see is moved forward, if not to their solution then onto the next step of their advice pathway. You’ll provide a seamless journey for residents to get the support they need, either through our in-house, highly skilled generalist advisers or through one of our partners across the social sector in Stockport, Oldham, Rochdale and Trafford
You can find a copy of the Job pack here: https://docs.google.com/presentation/d/1bLRr-gNJLrCf6IpA36816D9Wh-LkdMyb1DTkSdN9184/edit?usp=sharing
Excellent organisational skills, including multitasking and time-management
Strong client-facing and problem solving skills
Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of interactions with them
Self-motivated and able to work as part of a team
Ability to use IT systems and packages, and resources in the provision of advice, record keeping and document production
Ability to research, analyse and relay complex information
Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
Crisis Support - As a Community Navigator you will be trained to identify clients in crisis while providing energy vouchers and food vouchers referrals; in addition to fast-tracking them, if needed, to our generalist or specialist help - most commonly debt, benefit, and housing
Assisted Digital Support - You’ll support people to access and complete essential online services, and will work with local authority digital inclusion leads to help the region achieve its ambitions for residents to be 100% digital-enabled
Move clients forward - You’ll ensure that everyone you see is moved forward, if not to their solution then onto the next step of their advice pathway. You’ll provide a seamless journey for residents to get the support they need, either through our in-house, highly skilled generalist advisers or through one of our partners across the social sector in Stockport, Oldham, Rochdale and Trafford
You can find a copy of the Job pack here: https://docs.google.com/presentation/d/1bLRr-gNJLrCf6IpA36816D9Wh-LkdMyb1DTkSdN9184/edit?usp=sharing
Excellent organisational skills, including multitasking and time-management
Strong client-facing and problem solving skills
Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of interactions with them
Self-motivated and able to work as part of a team
Ability to use IT systems and packages, and resources in the provision of advice, record keeping and document production
Ability to research, analyse and relay complex information
Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.