Inbound Contact Centre Adviser
| Posting date: | 07 May 2025 |
|---|---|
| Salary: | £24,570 per year |
| Hours: | Full time |
| Closing date: | 16 May 2025 |
| Location: | Minshull Street, Manchester M1 3DZ |
| Remote working: | On-site only |
| Company: | Citizens Advice Manchester |
| Job type: | Permanent |
| Job reference: | 2025/26-Job7 |
Summary
Are you looking for a new career challenge? If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career!
We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!
Do you enjoy helping people? Are you a compassionate and people focused person? This could be the role for you! Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly?
Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, debt, employment, energy and housing. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed. Sound like something you could do?
Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.
Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:
● Experience delivering excellent customer service in a contact centre or customer service environment
● A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
● A commitment to equality for all
Start the application process by heading to our website where you can download a job pack and submit your CV: www.citizensadvicemanchester.org.uk/work-with-us
Early application is encouraged, we usually receive a high volume of applications for our vacancies and may close recruitment early.
Successful applicants will be invited to attend an Assessment day where you can learn all about the role and our organisation, we’re holding this on Wednesday 21 May 2025.
We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
- A Salary of £24,570* (*pay increase pending)
- Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
- Modern and comfortable City Centre location with free tea and coffee!
- Pension, Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
Start Date: Monday 7 June 2025
We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!
Do you enjoy helping people? Are you a compassionate and people focused person? This could be the role for you! Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly?
Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, debt, employment, energy and housing. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed. Sound like something you could do?
Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.
Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:
● Experience delivering excellent customer service in a contact centre or customer service environment
● A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
● A commitment to equality for all
Start the application process by heading to our website where you can download a job pack and submit your CV: www.citizensadvicemanchester.org.uk/work-with-us
Early application is encouraged, we usually receive a high volume of applications for our vacancies and may close recruitment early.
Successful applicants will be invited to attend an Assessment day where you can learn all about the role and our organisation, we’re holding this on Wednesday 21 May 2025.
We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
- A Salary of £24,570* (*pay increase pending)
- Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
- Modern and comfortable City Centre location with free tea and coffee!
- Pension, Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
Start Date: Monday 7 June 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.