Adults Wellbeing Advisor (Grade 4)
| Posting date: | 06 May 2025 |
|---|---|
| Salary: | £14.47 per hour |
| Hours: | Full time |
| Closing date: | 10 May 2025 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | VEESUPPORTSERVICES LTD |
| Job type: | Temporary |
| Job reference: |
Summary
Job Purpose
• Respond to communications from the public, internal and external colleagues whilst ensuring the service is meeting its Care Act duties, through the provision of good quality information, advice, and guidance.
• Through every interaction, apply the Prevent, Reduce, Delay principles of the Care Act to promote independence and wellbeing
To provide information, advice, and guidance to enable people, in person, on the telephone and by other mains of interactions, to self-assess and plan support to enable their wellbeing.
• To provide first contact resolutions to people, through information, advice and guidance that is focused on identifying their strengths and ho w to maximise these strengths to meet their needs.
• To enable people to identify and solve own problems through an approach that is person centred to them.
• To maintain sound knowledge of local resources and services, to offer accurate, current information to people.
Directly Responsible For:
Not applicable
Directly Responsible To:
Team Manager
Main Areas of Responsibility:
• Effectively listen and understand the nature of the persons queries and provide clear, concise, and timely information and advice to meet their expectations and outcomes.
• Deliver strengths based and solution focussed outcomes to enquiries using a consistent approach to understanding what matters to the person and supporting people consider the range of options available to them.
Maintain an up-to-date knowledge of support and services in the community, liaising with colleagues within the council and partner organisations to obtain information and access to services.
• Facilitate choice through the provision of information, advice and guidance to enable people to maintain their independence for as long as is possible.
• Connect people to support available within their own network and community whilst taking into account their own resources and strengths.
• Consistently seek a positive outcome at all times, diffusing difficult situations, negotiating and handling objections in a diplomatic and tactful way to achieve the best possible outcomes for people.
• Carry out positive strength-based conversations to resolve enquiries to prevent, reduce or delay needs from escalating.
• Where appropriate, identify needs and risks and ensure the person is connected to the right level of support either in the community or to other agencies.
• Where appropriate, recommend the use of simple technology enabled care and equipment to promote independence
• Ensure that the function of the team to provide good information is adhered to, so people’s needs, and outcomes are met including the use of community, independent and voluntary sector resources.
• Identify situations where the person is deemed to be at risk including situations where the individual may be experiencing abuse or neglect and ensure compliance with Safeguarding Adults procedures and Making Safeguarding Personal guidance.
• Seek guidance and escalate enquiries where appropriate to ensure positive outcomes are achieved. Work in partnership with colleagues from a range of agencies, ensuring a smooth and seamless experience, reducing barriers and handovers between services which should be invisible to the person needing support.
Ensure the highest level of data quality and that informatio
• Respond to communications from the public, internal and external colleagues whilst ensuring the service is meeting its Care Act duties, through the provision of good quality information, advice, and guidance.
• Through every interaction, apply the Prevent, Reduce, Delay principles of the Care Act to promote independence and wellbeing
To provide information, advice, and guidance to enable people, in person, on the telephone and by other mains of interactions, to self-assess and plan support to enable their wellbeing.
• To provide first contact resolutions to people, through information, advice and guidance that is focused on identifying their strengths and ho w to maximise these strengths to meet their needs.
• To enable people to identify and solve own problems through an approach that is person centred to them.
• To maintain sound knowledge of local resources and services, to offer accurate, current information to people.
Directly Responsible For:
Not applicable
Directly Responsible To:
Team Manager
Main Areas of Responsibility:
• Effectively listen and understand the nature of the persons queries and provide clear, concise, and timely information and advice to meet their expectations and outcomes.
• Deliver strengths based and solution focussed outcomes to enquiries using a consistent approach to understanding what matters to the person and supporting people consider the range of options available to them.
Maintain an up-to-date knowledge of support and services in the community, liaising with colleagues within the council and partner organisations to obtain information and access to services.
• Facilitate choice through the provision of information, advice and guidance to enable people to maintain their independence for as long as is possible.
• Connect people to support available within their own network and community whilst taking into account their own resources and strengths.
• Consistently seek a positive outcome at all times, diffusing difficult situations, negotiating and handling objections in a diplomatic and tactful way to achieve the best possible outcomes for people.
• Carry out positive strength-based conversations to resolve enquiries to prevent, reduce or delay needs from escalating.
• Where appropriate, identify needs and risks and ensure the person is connected to the right level of support either in the community or to other agencies.
• Where appropriate, recommend the use of simple technology enabled care and equipment to promote independence
• Ensure that the function of the team to provide good information is adhered to, so people’s needs, and outcomes are met including the use of community, independent and voluntary sector resources.
• Identify situations where the person is deemed to be at risk including situations where the individual may be experiencing abuse or neglect and ensure compliance with Safeguarding Adults procedures and Making Safeguarding Personal guidance.
• Seek guidance and escalate enquiries where appropriate to ensure positive outcomes are achieved. Work in partnership with colleagues from a range of agencies, ensuring a smooth and seamless experience, reducing barriers and handovers between services which should be invisible to the person needing support.
Ensure the highest level of data quality and that informatio