Deputy Practice Manager (Full time or Part time)
| Posting date: | 06 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | Liverpool, L5 0QW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0381-25-0000 |
Summary
Job responsibilities would be in following area of practice work. Oversee the patient navigation operations of the practice, ensuring staff achieve their primary responsibilities. Work closely with clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person. To provide leadership, support and training for current and new staff ensuring that data quality guidelines are understood and adhered to. Ensuring staff always adhere to policy and procedure. The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager. To provide support to the Practice Manager in project work, and in the running of key systems and procedures such as payroll, pensions, accounts and health and safety. The post-holder will need to become familiar with all functions of the clinical system and their applications, plus national and local quality standards for primary care. To undertake annual appraisals with administrative staff. Assist Practice manager in CQC compliance (non-clinical), QOF and GP spec within the practice. Assist with production and upkeep of practice procedures manuals and toolkit. To be the first line of contact for patients with respect to the complaints procedure and to take appropriate action as set out in the Practices complaints procedure, with the support of the Practice Manager where appropriate. Maintaining the patient complaints database. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events and complaints. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Practice Manager. Promote quality and continuous improvement; confidentiality, collaborative working, service delivery, learning and development, and carry out other duties as directed by the practice manager. Ensure Disaster Recovery Plan/Business Continuity Plan is reviewed annually and updated as the business need dictates. Complete required annual/monthly declarations and returns on behalf of the practice such as Information Governance, Complaints and Workforce Data. Other Personal tasks Become involved with key aspects of the practice managers workload and be able to respond to information requests and updates as necessary, being able to run key tasks such as payroll in the event of absence. Administration cover for absences and help with extra-ordinary workloads. Be generally involved in the administration of a small business.