Housing Admin Assistant
| Posting date: | 03 May 2025 |
|---|---|
| Salary: | £15.75 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 01 June 2025 |
| Location: | Coalville, Leicestershire, LE67 4JP |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | NW Leicestershire 5267062 |
Summary
What's involved with this role:
Temporary Housing Admin Assistant
NW Leicestershire 5267062
Pay Rate: Up to £15.75 per hour PAYE depending on experience
This is an office-based role.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
Your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Key Requirements:
Experience in a customer-facing role, ideally in social housing or a related field.
Strong verbal and written communication skills.
Ability to handle challenging conversations professionally and calmly.
Understanding of tenancy management and housing legislation.
IT literate - able to use a variety of IT software packages including Microsoft Office suite or equivalent and bespoke software systems.
As a key first point of contact for our tenants, the successful candidate will handle a variety of tenancy-related queries by phone and email. They will support the wider Housing Management team with vital administrative tasks, including processing invoices and raising repair orders.
Key Responsibilities:
Respond to tenant enquiries on tenancy and housing management matters.
Provide administrative support to the Housing Management team.
Assist with the management of Right to Buy and Mutual Exchange applications, including property inspections.
Support Housing Officers with advice relating to tenancy breaches, ASB, and rent arrears.
Deliver excellent customer service, including managing difficult or challenging interactions.
Process orders and invoices accurately.
Actively contribute to service improvements and team performance.
Promote equality, diversity, and high standards of health and safety.
Support emergency response procedures if required.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: NW Leicestershire 5267062
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.