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Retrofit Advisor
| Posting date: | 02 May 2025 |
|---|---|
| Salary: | £28,124 to £33,688 per year, pro rata |
| Hours: | Full time |
| Closing date: | 09 May 2025 |
| Location: | BS1 3LH |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Centre for Sustainable Energy |
| Job type: | Contract |
| Job reference: |
Summary
Join us as a Retrofit Advisor and help shape the future of self-funded home energy improvements in the West of England.
We’re expanding our well-established retrofit advice service and are looking for someone passionate about supporting homeowners to act. You’ll play a key role in developing our new home visit service and, over time, contribute to delivering our in-house HEEP retrofit assessment service.
Operating in the West of England Combined Authority region, we specialise in guiding homeowners through the self-funded retrofit journey – from initial advice and home visits through to the installation of energy-saving measures. You’ll provide trusted, impartial guidance to help homeowners make informed decisions about improving the comfort, energy efficiency, and sustainability of their homes.
As part of this role, you’ll also be involved in shaping the launch of our upcoming landlord services, helping private landlords understand their retrofit responsibilities and supporting them with tailored advice and practical steps to upgrade their properties. In addition, you will help support tenants.
Key responsibilities will include:
Providing independent, tailored, and high-quality advice to homeowners on retrofit and energy efficiency measures
Conducting remote and in-person home energy advice visits
Working with householders to identify suitable improvements and helping them plan next steps
Collaborating with our wider retrofit team to ensure a joined-up experience for clients
Supporting the development and delivery of our Home Energy Efficiency Plan (HEEP) assessment service
Taking an active role in the day-to-day management and delivery of other retrofit and energy-related projects.
This is a great opportunity to influence how retrofit advice is delivered in a growing, self-funded market. The role combines technical understanding with strong communication skills, ensuring every homeowner receives the guidance and confidence they need to move forward.
If successful, you’ll be supported to complete both Retrofit Assessor and Domestic Energy Assessor (DEA) training, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.
Main Duties
Customer Engagement & Retrofit Advice
Serve as the first point of contact for homeowners exploring retrofit options.
Build strong relationships and provide clear, impartial advice throughout the retrofit journey — from initial enquiry to installation and follow-up.
Communicate the benefits of retrofit solutions clearly, and support clients to take confident next steps toward improving their homes.
Help convert interest into action through timely follow-up, home visits, and practical guidance.
Provide tailored advice to landlords on improving the energy performance of their rental properties.
Refer customers to appropriate services, accredited installers, or partners where necessary.
Home Visits
Conduct home visits to provide personalised retrofit advice, including the use of thermal imaging to identify areas of heat loss.
If required, training will be provided for thermal imaging to support your assessments and recommendations.
Guide homeowners through the retrofit process, offering practical solutions to improve energy efficiency in their properties.
HEEP Assessments & Support
Support the future roll-out of our Home Energy Efficiency Plan (HEEP) service, including the provision of detailed retrofit assessments, ventilation strategies, and heating system evaluations.
Help develop tailored retrofit improvement plans based on individual property conditions and customer needs.
Training may be available to carry out HEEP surveys, including the delivery of reports to homeowners outlining the benefits of moving forward with retrofit projects.
Project Delivery & Operations
This is a varied role that will involve working across multiple projects, requiring a dynamic and adaptable approach.
Contribute to the day-to-day management of Retrofit West and related projects, ensuring smooth delivery and high-quality service.
Maintain accurate client records and progress updates using our CRM system.
Provide feedback and ideas to improve tools, processes, and the overall customer journey.
Collaborate closely with the wider Retrofit West team, to deliver a joined-up service.
Training & Development
If successful, you’ll be supported to complete both Domestic Energy Assessor (DEA) training and Retrofit Assessor/Retrofit related, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.
You will be given a mentor to guide and support your training and on-going development.
Community & Outreach (as needed)
You may be required to attend outreach events, including some at the weekend, to raise awareness of retrofit benefits and engage new audiences.
Benefits
Time off in lieu (TOIL)
Hybrid working
33 days of holiday (including bank holidays)
Company sick pay
A generous ethical company pension scheme
Opportunities for professional development
Cycle to work scheme.
Responsibilities for Employee
Some travel to customer households may be required
This post may be subject to a DBS check if the postholder’s responsibilities bring them into contact with children or vulnerable adults
There will be a six-month probationary review.
Logistics
The closing date for applications is Friday 9th May.
The closing date for applications may be extended.
If you have not heard from Retrofit West by Tuesday 13th May, please assume your application has been unsuccessful.
How To Apply
Send your CV and cover letter via email to jobs@cse.org.uk. Make sure to attach your documents in a format such as Word or PDF.
If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.
We’re expanding our well-established retrofit advice service and are looking for someone passionate about supporting homeowners to act. You’ll play a key role in developing our new home visit service and, over time, contribute to delivering our in-house HEEP retrofit assessment service.
Operating in the West of England Combined Authority region, we specialise in guiding homeowners through the self-funded retrofit journey – from initial advice and home visits through to the installation of energy-saving measures. You’ll provide trusted, impartial guidance to help homeowners make informed decisions about improving the comfort, energy efficiency, and sustainability of their homes.
As part of this role, you’ll also be involved in shaping the launch of our upcoming landlord services, helping private landlords understand their retrofit responsibilities and supporting them with tailored advice and practical steps to upgrade their properties. In addition, you will help support tenants.
Key responsibilities will include:
Providing independent, tailored, and high-quality advice to homeowners on retrofit and energy efficiency measures
Conducting remote and in-person home energy advice visits
Working with householders to identify suitable improvements and helping them plan next steps
Collaborating with our wider retrofit team to ensure a joined-up experience for clients
Supporting the development and delivery of our Home Energy Efficiency Plan (HEEP) assessment service
Taking an active role in the day-to-day management and delivery of other retrofit and energy-related projects.
This is a great opportunity to influence how retrofit advice is delivered in a growing, self-funded market. The role combines technical understanding with strong communication skills, ensuring every homeowner receives the guidance and confidence they need to move forward.
If successful, you’ll be supported to complete both Retrofit Assessor and Domestic Energy Assessor (DEA) training, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.
Main Duties
Customer Engagement & Retrofit Advice
Serve as the first point of contact for homeowners exploring retrofit options.
Build strong relationships and provide clear, impartial advice throughout the retrofit journey — from initial enquiry to installation and follow-up.
Communicate the benefits of retrofit solutions clearly, and support clients to take confident next steps toward improving their homes.
Help convert interest into action through timely follow-up, home visits, and practical guidance.
Provide tailored advice to landlords on improving the energy performance of their rental properties.
Refer customers to appropriate services, accredited installers, or partners where necessary.
Home Visits
Conduct home visits to provide personalised retrofit advice, including the use of thermal imaging to identify areas of heat loss.
If required, training will be provided for thermal imaging to support your assessments and recommendations.
Guide homeowners through the retrofit process, offering practical solutions to improve energy efficiency in their properties.
HEEP Assessments & Support
Support the future roll-out of our Home Energy Efficiency Plan (HEEP) service, including the provision of detailed retrofit assessments, ventilation strategies, and heating system evaluations.
Help develop tailored retrofit improvement plans based on individual property conditions and customer needs.
Training may be available to carry out HEEP surveys, including the delivery of reports to homeowners outlining the benefits of moving forward with retrofit projects.
Project Delivery & Operations
This is a varied role that will involve working across multiple projects, requiring a dynamic and adaptable approach.
Contribute to the day-to-day management of Retrofit West and related projects, ensuring smooth delivery and high-quality service.
Maintain accurate client records and progress updates using our CRM system.
Provide feedback and ideas to improve tools, processes, and the overall customer journey.
Collaborate closely with the wider Retrofit West team, to deliver a joined-up service.
Training & Development
If successful, you’ll be supported to complete both Domestic Energy Assessor (DEA) training and Retrofit Assessor/Retrofit related, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.
You will be given a mentor to guide and support your training and on-going development.
Community & Outreach (as needed)
You may be required to attend outreach events, including some at the weekend, to raise awareness of retrofit benefits and engage new audiences.
Benefits
Time off in lieu (TOIL)
Hybrid working
33 days of holiday (including bank holidays)
Company sick pay
A generous ethical company pension scheme
Opportunities for professional development
Cycle to work scheme.
Responsibilities for Employee
Some travel to customer households may be required
This post may be subject to a DBS check if the postholder’s responsibilities bring them into contact with children or vulnerable adults
There will be a six-month probationary review.
Logistics
The closing date for applications is Friday 9th May.
The closing date for applications may be extended.
If you have not heard from Retrofit West by Tuesday 13th May, please assume your application has been unsuccessful.
How To Apply
Send your CV and cover letter via email to jobs@cse.org.uk. Make sure to attach your documents in a format such as Word or PDF.
If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.
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About Disability Confident
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