Warning
This job advert has expired and applications have closed.
GP Receptionist
| Posting date: | 02 May 2025 |
|---|---|
| Salary: | £12.50 per hour |
| Additional salary information: | £12.50 an hour |
| Hours: | Full time |
| Closing date: | 16 May 2025 |
| Location: | Doncaster, DN3 2DB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5206-25-0003 |
Summary
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Understanding and using the practice appointment system effectively b. Processing telephone queries and booking appointments adhering to KPIs c. Booking appointments to the remote access/ care navigation appointments as first line d. Booking appointments using the practice clinical competency framework lists e. Booking appointments using resources effectively f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. g. Answering the emergency telephone line as a priority h. Initiating contact with and responding to, requests from patients, team members and external agencies i. Photocopy documentation as required. j. Input data into the patients healthcare records as necessary leaving a note to records for colleagues to follow. k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative governance team and document the financial information l. Open the internal post from the blue bag, date stamp and pass to the correct team to deal with the correspondence. m. Open external post, date stamp and direct to the correct person to deal with the correspondence. n. Process post leaving the practice, put a stamp on, add to the postal spreadsheet and take to the post box. o. Maintain a clean, tidy, effective working area at all times. p. Monitor and maintain the reception area and notice boards, keeping all communications up to date. q. Support all clinical staff with general tasks as requested. r. Ensure mandatory training is kept up to date. s. Ensure attendance at the target sessions. t. Ensure the correct process for patient RIP are followed. u. Ensure practice policies are kept up to date and always adhered to. v. Complete opening and closing procedures of the practice. w. Ensure all name plates are changed daily for the next working day to reflect the correct clinician working in that room. x. Action the practice email accounts daily. y. Follow up on tasks on the clinical system daily. z. Report to management inappropriate tasks, emails, behaviour to enable improvement strategies. aa. Ensure compliance with all NHS contracts, CQC standards and PCN initiatives.