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Soft Play Venue Manager
| Posting date: | 02 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 May 2025 |
| Location: | Amesbury, Salisbury |
| Remote working: | On-site only |
| Company: | SOLSTICE PLAY |
| Job type: | Permanent |
| Job reference: |
Summary
About Us
Since our establishment in 2017, our award-winning soft play venue has been a haven for families. With natural lighting, scenic views, and an ambient atmosphere, we provide parents with a relaxing space to connect, work, or savour a premium barista coffee—all while their children enjoy a safe, fun-filled experience.
Our unique venue combines the best of high street offerings under one roof, creating an all-in-one destination for families. With customer experience at the core of our mission, we strive to leave lasting impressions through exceptional service and unforgettable moments.
About the Role
We are looking for an experienced and driven Soft Play Venue Manager to lead our team and contribute to the continued success of our venue. This role is perfect for someone with a passion for delivering outstanding customer experiences, managing a team, and driving growth through innovative marketing and event planning.
Key Responsibilities
• Team Leadership: Motivate, manage, and support the team to ensure high standards of service and smooth daily operations. Lead by example, fostering a professional and energetic work environment.
• Customer Experience: Ensure every customer—parents and children alike—has a memorable and enjoyable experience. Uphold our values of friendliness, cleanliness, and safety.
• Operational Excellence: Oversee all opening tasks, daily checks, and ensure completion of weekly and monthly tasks. Maintain high standards of safety and cleanliness across the venue.
• Event Planning & Marketing: Collaborate with directors to brainstorm, plan, and execute engaging events for families. Drive marketing initiatives to increase footfall and enhance the venue's reputation.
• Health & Safety Compliance: Monitor food safety systems and health checks, ensuring full compliance with relevant regulations. Provide a safe and enjoyable environment for all guests.
• Problem-Solving: Proactively address operational challenges and resolve customer concerns with professionalism and creativity.
Qualification Requirements
• Level 2 Food Hygiene
• Allergen Awareness Certification
• Pediatric First Aid
What We’re Looking For
The ideal candidate will possess the following qualities:
• Strong leadership skills and confidence managing a team
• Calm and proactive under pressure, with a knack for thinking outside the box
• Creative and innovative in planning events and driving marketing efforts
• Energetic, professional, and customer-focused
• Meticulous in maintaining cleanliness and high standards
• Positive attitude and ability to foster a welcoming atmosphere for families
If you're a dynamic individual ready to take on this exciting role, we'd love to hear from you. Join us in creating an exceptional space where families can relax, play, and make lasting memories!
Since our establishment in 2017, our award-winning soft play venue has been a haven for families. With natural lighting, scenic views, and an ambient atmosphere, we provide parents with a relaxing space to connect, work, or savour a premium barista coffee—all while their children enjoy a safe, fun-filled experience.
Our unique venue combines the best of high street offerings under one roof, creating an all-in-one destination for families. With customer experience at the core of our mission, we strive to leave lasting impressions through exceptional service and unforgettable moments.
About the Role
We are looking for an experienced and driven Soft Play Venue Manager to lead our team and contribute to the continued success of our venue. This role is perfect for someone with a passion for delivering outstanding customer experiences, managing a team, and driving growth through innovative marketing and event planning.
Key Responsibilities
• Team Leadership: Motivate, manage, and support the team to ensure high standards of service and smooth daily operations. Lead by example, fostering a professional and energetic work environment.
• Customer Experience: Ensure every customer—parents and children alike—has a memorable and enjoyable experience. Uphold our values of friendliness, cleanliness, and safety.
• Operational Excellence: Oversee all opening tasks, daily checks, and ensure completion of weekly and monthly tasks. Maintain high standards of safety and cleanliness across the venue.
• Event Planning & Marketing: Collaborate with directors to brainstorm, plan, and execute engaging events for families. Drive marketing initiatives to increase footfall and enhance the venue's reputation.
• Health & Safety Compliance: Monitor food safety systems and health checks, ensuring full compliance with relevant regulations. Provide a safe and enjoyable environment for all guests.
• Problem-Solving: Proactively address operational challenges and resolve customer concerns with professionalism and creativity.
Qualification Requirements
• Level 2 Food Hygiene
• Allergen Awareness Certification
• Pediatric First Aid
What We’re Looking For
The ideal candidate will possess the following qualities:
• Strong leadership skills and confidence managing a team
• Calm and proactive under pressure, with a knack for thinking outside the box
• Creative and innovative in planning events and driving marketing efforts
• Energetic, professional, and customer-focused
• Meticulous in maintaining cleanliness and high standards
• Positive attitude and ability to foster a welcoming atmosphere for families
If you're a dynamic individual ready to take on this exciting role, we'd love to hear from you. Join us in creating an exceptional space where families can relax, play, and make lasting memories!