Contact Centre Advisor
| Posting date: | 02 May 2025 |
|---|---|
| Salary: | £12.80 per hour |
| Hours: | Full time |
| Closing date: | 01 June 2025 |
| Location: | Tonypandy, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Brackenberry Limited |
| Job type: | Contract |
| Job reference: | RQ1517530 |
Summary
We are working closely alongside a Local Authority in Rhondda Cynon Taf to assist with the appointment of a Contact Centre Advisor, on a 2-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.80 - £16.75 per Hour
Summary:
The Contact Centre Advisor will join the Customer Services division within Finance and Digital Services, based at Ty Elai. The role involves providing high-quality support to customers, directing them toward self-service where appropriate, and managing a wide range of enquiries efficiently in a high-volume contact centre environment.
Responsibilities:
Direct customers to self-serve via the Councils website, offering assistance where needed.
Manage contact centre enquiries in line with agreed processes and quality standards.
Maintain current knowledge of services delivered through the contact centre.
Develop and maintain effective relationships with internal colleagues and external organisations.
Support customer expectations relative to service standards.
Provide support across the wider contact centre as required.
Adhere to scheduled rota within the contact centre.
Essentials:
Welsh Language Level 1 (with willingness to complete basic induction).
Experience dealing with customers.
Proficiency in a range of IT applications (including Microsoft Suite).
Experience working in a team and interacting with colleagues.
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1517530
Rate of Pay: £12.80 - £16.75 per Hour
Summary:
The Contact Centre Advisor will join the Customer Services division within Finance and Digital Services, based at Ty Elai. The role involves providing high-quality support to customers, directing them toward self-service where appropriate, and managing a wide range of enquiries efficiently in a high-volume contact centre environment.
Responsibilities:
Direct customers to self-serve via the Councils website, offering assistance where needed.
Manage contact centre enquiries in line with agreed processes and quality standards.
Maintain current knowledge of services delivered through the contact centre.
Develop and maintain effective relationships with internal colleagues and external organisations.
Support customer expectations relative to service standards.
Provide support across the wider contact centre as required.
Adhere to scheduled rota within the contact centre.
Essentials:
Welsh Language Level 1 (with willingness to complete basic induction).
Experience dealing with customers.
Proficiency in a range of IT applications (including Microsoft Suite).
Experience working in a team and interacting with colleagues.
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1517530