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Customer Services Assistant

Posting date:	02 May 2025
Salary:	£31,177 to £34,641 per year
Hours:	Full time
Closing date:	31 May 2025
Location:	Dundee, DD1 2AJ
Remote working:	On-site only
Company:	HIJOBS
Job type:	Permanent
Job reference:	346620

Summary

With over 1,850 homes in the Dundee area Abertay Housing Association has an exciting opportunity for a permanent Customer Services Assistant.The successful candidate would be joining a very successful team that deals with all enquiries with a view to maintaining an exceptional effective and efficient service to the Associations customers.

KEY RESPONSIBILITIES:
•Process customer demands effectively and accurately, dealing courteously and professionally with customers at all times.
•Deal with enquiries from outside agencies, contractors, utility companies etc.
•Provide effective advice and support to applicants and tenants during all aspects of the tenant life cycle. This includes assisting with housing applications, providing housing options advice and deal with demands from existing tenants and process terminations including associated administration.
•Provide administrative support to other staff within the organisation.
•Identify and contribute to continuous improvement activities that enhance the service to Abertay’s customers.

General administration duties such as:
•ensuring accurate records of customer contacts are kept
•checking of incoming accounts
•processing incoming and outgoing mail
•administer successions, assignations, mutual exchange applications, lock ups etc. and conduct (in office) sign ups.
•updating of data
•distribution and control of keys etc.
•raising paperwork and job lines for abandonments and evictions
•monitor and action incoming emails
•update social media
•record and raise lines from outcome of walkabouts
•use the on-line portals for contractors and utility companies