Reception/Digital Administrator
| Posting date: | 01 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 May 2025 |
| Location: | Cardiff, CF5 2DY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3756-25-0000 |
Summary
1. Social Media & Digital Communication Develop and implement a social media strategy to enhance patient engagement. Manage and monitor social media platforms (e.g., Facebook, Twitter/X) with appropriate tone and frequency. Create content for public health campaigns, service changes, and community updates 2. Digital Tools & Systems Support Support the implementation and optimisation of digital tools within the surgery, including: Clinical systems (e.g., Vision, EMIS, or SystmOne). Text messaging platforms for appointment reminders, recalls, and health messaging. Data entry templates and protocols for clinicians and admin staff. Liaise with system suppliers and NHS IT teams to troubleshoot and escalate issues. 3. Data, Reporting & Compliance Design and run regular reports to support: Legislative compliance and regulatory audits. QAIF (Quality Assurance and Improvement Framework) reporting requirements. Access and demand monitoring, including appointment availability and response times. Provide clear, actionable data insights to the management team to inform decision-making. Collaborate with clinical and admin teams to ensure accurate data entry and reporting alignment with local and national targets. 4. Data & Template Management Create and maintain accurate templates for clinical documentation and data entry. Assist in the development of reporting tools and dashboards where required. Ensure data collection processes support QOF, enhanced services, and local audits. 5. Staff Support & Training Provide basic digital skills training and support to staff as needed. Work collaboratively with admin and clinical teams to identify digital improvement areas. Encourage digital adoption and support change management initiatives. 6 General reception/administration duties