Patient Services (Reception) Manager
| Posting date: | 01 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Wrexham, LL14 1AA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3937-25-0001 |
Summary
Job Responsibilities: Patient services Manage the appointment system, including monitoring appointment availability, ensuring appropriate booking of patients onto triage and into pre-bookable appointments Maintain computerised appointments system accurately, performing ad hoc changes as requested by partners or Practice Manager Act as first point of contact for on-the-spot patient complaints in accordance with Practice Complaints Procedure escalating to Practice Manager as necessary Manage all patient registrations (including physical records), amendments and deductions liaising with the Shared Services Partnership Patient Registration Team as necessary. Ensure patient details are recorded accurately in the clinical system. Deal with all internal and external queries regarding patient registrations, maintaining accurate knowledge of Practice boundary Monitor workflow tasks of team members, ensuring tasks are dealt with in a timely manner Ensure patient contacts received via Accurx are managed in line with Practice policy Ensure correct and efficient management of medication requests Staff Management Provide line management and leadership for Patient Services Team Provide induction training and performance management for all team members Ensure Practice policies are followed by all team members Maintain accurate HR records for all team members Set up and maintain Patient Services Team staff rotas Liaise with Practice Manager concerning staffing and organisation of work Liaise with other members of the primary health care team, outside agencies as required Information Technology Have full understanding of all aspects of clinical system relating to area of responsibility e.g. appointments, registrations Have a working knowledge of all software and hardware used within the Practice Building Understand security systems, including security alarms & CCTV Perform fire warden duties as part of the fire warden team Act as Practice liaison point with BCU Estates regarding any building issues Information Ensure communication systems are running smoothly, and that clinical staff and Patient Services Team are kept fully informed of changes in procedures Produce and maintain Patient Services Team Procedures manual Manage paperwork systems including post - internal and external