ESS6767N - Customer Service Advisor
| Posting date: | 01 May 2025 |
|---|---|
| Salary: | £25,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 31 May 2025 |
| Location: | Tetbury, Gloucestershire |
| Remote working: | On-site only |
| Company: | ESS Employment Ltd |
| Job type: | Permanent |
| Job reference: | ESS6767N |
Summary
LOCATION: Tetbury, Gloucestershire
HOURS:39 hours per week Monday to Friday
START DATE: Immediate
PAY £25,000pa
PERMANENT JOB
Nailsworth Office: 01453 832468
E: liam.edwards@ess-emp.co.uk
www.ess-emp.co.uk
Vacancy - Customer Service Advisor
This role of Customer Service Advisor reports to the Customer Service Manager, and full training will be given. Our client was Established in 2006 and has grown rapidly and currently supplies and distributes for some of the largest companies across the UK. They are a growing, innovative business and on the lookout for talented people to join the team!
Our client has built a strong reputation in the manufacture, import and distribution of quality, value-based products, whilst delivering high customer service satisfaction at all times. They pride themselves on on-time deliveries. The company specialise in distributing products from a network of trusted high quality factories around the world. Together with their partners, customers, suppliers and dedicated team, they continue to develop, manufacture and supply leading products to many markets across the UK. Our client is looking to grow the team with people who share our energy and enthusiasm for creating the best experience for our customers!
The main duties include:
• Dealing with customer service calls, emails and live chat on our websites_
• Processing orders over the telephone
• Dealing with queries and problems over the phone. _
• The ideal candidate will have the confidence in dealing with people and happy to use computers and phones in their day-to-day tasks.
• They will be enthusiastic and self-motivated and keen to work in a friendly team whilst ensuring accuracy of our orders and excellent customer service is maintained.
• Training will be completed at the candidate's pace and full support will always be available. Whilst practical experience will be welcome, we are really interested in the attitude of the candidate and their ability to learn and contribute to our growing business.
The key behaviours appropriate to this role are:
• Customer Focus * the ability to understand the needs and priorities of customers and the desire to meet their expectations.*
• Initiative and Proactivity * the ability to pre-empt problems and seize opportunities without waiting to be told.*
• Concern for Accuracy * the desire to ensure accurate and quality work are delivered.*
We aim to attract bright, enthusiastic employees and in return offer them a great place to work! For the right candidate, we are happy to consider apprenticeship or reduced hours for childcare.
Benefits:
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
Schedule:
• Monday to Friday
• No weekends
Ability to commute/relocate:
• Tetbury: reliably commute or plan to relocate before starting work (required)
Experience:
• Customer service: 2 years (preferred)
INDHS
For further information on the role, or a general chat about other opportunities, please call Liam Edwards on 01453 832468. Alternatively, please email your CV to liam.edwards@ess-emp.co.uk
ESS EMPLOYMENT LTD work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment.
ESS EMPLOYMENT LTD employees benefit from our complete “Employee Discount Outlet Pack” that allows you to save on shopping, travelling, and dining with family and friends. The pack offers discount benefits to you anytime, everywhere and on any online device. Discounts available at Amazon, Apple, Vue Cinemas, M&S, Boots, Cineworld, Tesco and Sainsbury are just a small selection of your choices. See our website for more information www.ess-emp.co.uk
HOURS:39 hours per week Monday to Friday
START DATE: Immediate
PAY £25,000pa
PERMANENT JOB
Nailsworth Office: 01453 832468
E: liam.edwards@ess-emp.co.uk
www.ess-emp.co.uk
Vacancy - Customer Service Advisor
This role of Customer Service Advisor reports to the Customer Service Manager, and full training will be given. Our client was Established in 2006 and has grown rapidly and currently supplies and distributes for some of the largest companies across the UK. They are a growing, innovative business and on the lookout for talented people to join the team!
Our client has built a strong reputation in the manufacture, import and distribution of quality, value-based products, whilst delivering high customer service satisfaction at all times. They pride themselves on on-time deliveries. The company specialise in distributing products from a network of trusted high quality factories around the world. Together with their partners, customers, suppliers and dedicated team, they continue to develop, manufacture and supply leading products to many markets across the UK. Our client is looking to grow the team with people who share our energy and enthusiasm for creating the best experience for our customers!
The main duties include:
• Dealing with customer service calls, emails and live chat on our websites_
• Processing orders over the telephone
• Dealing with queries and problems over the phone. _
• The ideal candidate will have the confidence in dealing with people and happy to use computers and phones in their day-to-day tasks.
• They will be enthusiastic and self-motivated and keen to work in a friendly team whilst ensuring accuracy of our orders and excellent customer service is maintained.
• Training will be completed at the candidate's pace and full support will always be available. Whilst practical experience will be welcome, we are really interested in the attitude of the candidate and their ability to learn and contribute to our growing business.
The key behaviours appropriate to this role are:
• Customer Focus * the ability to understand the needs and priorities of customers and the desire to meet their expectations.*
• Initiative and Proactivity * the ability to pre-empt problems and seize opportunities without waiting to be told.*
• Concern for Accuracy * the desire to ensure accurate and quality work are delivered.*
We aim to attract bright, enthusiastic employees and in return offer them a great place to work! For the right candidate, we are happy to consider apprenticeship or reduced hours for childcare.
Benefits:
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
Schedule:
• Monday to Friday
• No weekends
Ability to commute/relocate:
• Tetbury: reliably commute or plan to relocate before starting work (required)
Experience:
• Customer service: 2 years (preferred)
INDHS
For further information on the role, or a general chat about other opportunities, please call Liam Edwards on 01453 832468. Alternatively, please email your CV to liam.edwards@ess-emp.co.uk
ESS EMPLOYMENT LTD work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment.
ESS EMPLOYMENT LTD employees benefit from our complete “Employee Discount Outlet Pack” that allows you to save on shopping, travelling, and dining with family and friends. The pack offers discount benefits to you anytime, everywhere and on any online device. Discounts available at Amazon, Apple, Vue Cinemas, M&S, Boots, Cineworld, Tesco and Sainsbury are just a small selection of your choices. See our website for more information www.ess-emp.co.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.